Digital Banking & Payments Specialist

Franklin Mint Federal Credit Union, Inc.; Northern (KY); Hybrid; USD 29,000 - 40,000; Full time

Benefits offered by this job

Salary commensurate with experience

Medical, Dental and Vision plans

401K with employer contribution and 1:

Health Savings Account with employer

Flexible Spending Accounts

Employer paid life insurance/AD&D

Tuition Reimbursement

Paid Holidays

Paid Vacation

Job summary

Franklin Mint Federal Credit Union, Inc. seeks a Full-Time Digital Banking Support Specialist to drive member adoption of online and mobile banking.

You will handle access, security, and basic troubleshooting across multiple digital channels while coordinating with treasury services and risk management teams. Key tasks include monitoring alerts, updating profiles, and assisting with digital upgrades and feature rollouts to enhance member experience.

Qualifications

• High School Diploma and 1-3 years of experience in financial services industry or technology related customer service.
• Experience in financial technology or completed Q2 Certification training
• Associate's degree preferred

Responsibilities

• Creates and reviews Quality Control reports and updates member profiles across systems.
• Performs admin duties across applications for user access and service requests.
• Provides frontline support to digital banking channels (online banking, mobile apps, etc.).
• Troubleshoots login/access issues, transactions, and feature navigation.
• Monitors system alerts and escalates issues to internal teams or vendors.
• Assists in development of processes for timely requests in digital banking area.
• Supports digital banking upgrades, testing and new feature rollouts.
• Acts as liaison to Risk Management for monitoring and mitigating risk in online banking.

Skills

Customer Service

Tech Savvy

Interpersonal Skills

Presentation Skills

Motivated/Works Independently

Analytical/Problem Solving

Organizational Skills

Detail Oriented

Verbal/Written Skills

Microsoft Office

Prioritize/Multi-Task

Education

High School Diploma

1-3 years in financial services or tech support

Q2 Certification training

Associate's degree preferred

Job description

Franklin Mint Federal Credit Union, Inc. seeks a Full-Time Digital Banking Support Specialist to drive member adoption of online and mobile banking.

You will handle access, security, and basic troubleshooting across multiple digital channels while coordinating with treasury services and risk management teams. Key tasks include monitoring alerts, updating profiles, and assisting with digital upgrades and feature rollouts to enhance member experience.