Senior Banking Specialist — Digital & Customer Growth

Amerant; Miami Beach (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Amerant Bank is seeking a Banking Specialist IV to deliver teller and platform-based transactions, manage lobby activity, and support mobile, online banking and digital solutions. You will help turn customers into loyal clients by discovering their needs and presenting the right products.

You will open accounts, ensure compliance with BSA/AML, participate in community activities, and drive branch sales while upholding service standards.

Qualifications

• Banking Specialist IV requires over 5 years' experience in Bank sales / service environment or equivalent experience to include sales results.
• High School or GED required. AA or Bachelor's Degree preferred. English required, and certain markets may require second language skills.
• Must be a team player, can work under pressure, have a professional image and be able to resolve problems and conflicts.
• Must be able to prioritize work and effectively manage time.
• Must possess sales and negotiation skills.

Responsibilities

• Process all manner of financial transaction requests including deposits, withdrawals, check cashing, issuance of cashiers' checks.
• May be responsible for opening new accounts and performing maintenance transactions on the Bank's platform; ensure Know Your Customer requirements.
• May be the Digital Advocate for the banking centers; educate customers on digital channels and promote usage.

Skills

Team player

Customer service

Sales skills

Negotiation

Education

High School or GED

AA or Bachelor's Degree

Job description

Amerant Bank is seeking a Banking Specialist IV to deliver teller and platform-based transactions, manage lobby activity, and support mobile, online banking and digital solutions. You will help turn customers into loyal clients by discovering their needs and presenting the right products.

You will open accounts, ensure compliance with BSA/AML, participate in community activities, and drive branch sales while upholding service standards.