Digital Banking & Member Services Specialist

Sun Community Credit Union; El Centro (CA); Vor Ort; USD 28.000 - 42.000; Vollzeit

Zusammenfassung

Sun Community Federal Credit Union in California is seeking a Contact Center Representative to deliver exceptional member service across phone, live chat, email, and digital channels. You will handle routine transactions, online banking guidance, and issue resolution with professionalism.

This full-time, on-site role requires 1 year of customer service in a multi-channel environment and familiarity with banking software and digital payments.

Qualifikationen

• High school diploma or equivalent required; some college coursework preferred.
• Minimum of 1 year of member or customer service experience in a financial institution.
• Experience in a multi-channel contact center environment preferred.

Aufgaben

• Receives and responds to inbound member contacts via phone, live chat, email, and other digital channels with empathy, professionalism, and accuracy.
• Answers member questions and resolves complaints related to accounts, loans, and Credit Union policies.
• Actively cross-sells Credit Union products and services to meet member financial needs.
• Assists members with opening new share accounts and explains types, eligibility, features.
• Provides information on deposit accounts and loan options; handles debit/ATM inquiries and disputes.

Kenntnisse

Microsoft Office

CRM systems

Digital banking platforms

Customer service

Cross-sell banking products

Ausbildung

High school diploma

Some college coursework

Tools

Core banking software

Debit card systems

Wire transfer systems

Jobbeschreibung

Sun Community Federal Credit Union in California is seeking a Contact Center Representative to deliver exceptional member service across phone, live chat, email, and digital channels. You will handle routine transactions, online banking guidance, and issue resolution with professionalism.

This full-time, on-site role requires 1 year of customer service in a multi-channel environment and familiarity with banking software and digital payments.