Digital Banking Customer Care Specialist (Part-Time)

Citizens National Bank; Houston (MS); On-site; USD 18,000 - 24,000; Part time

Job summary

Citizens National Bank in Mississippi is seeking a Customer Care Digital Specialist - Part-Time to deliver excellent service by handling a high volume of calls for the digital branch.

You will schedule shifts, assist customers with digital banking, and collaborate with branches to resolve inquiries; must be a high school graduate with strong communication and a patient, friendly manner.

Qualifications

• Must have a high school diploma or GED.
• Strong verbal and written communication skills.
• Ability to work in a team environment.
• Patience with challenging customer service issues.
• Banking, sales, or call center experience preferred.

Responsibilities

• Handles a high volume of customer calls for the digital branch.
• Makes outbound calls and sends emails as needed for outreach.
• Maintains and logs interactions in the CRM.
• Delivers excellent customer service in line with bank standards.

Skills

Team player

Strong communication

Professionalism

Patience with customers

Call center experience

Education

High school diploma or GED

Post High School Education (preferred)

Job description

Citizens National Bank in Mississippi is seeking a Customer Care Digital Specialist - Part-Time to deliver excellent service by handling a high volume of calls for the digital branch.

You will schedule shifts, assist customers with digital banking, and collaborate with branches to resolve inquiries; must be a high school graduate with strong communication and a patient, friendly manner.