Customer Care Digital Specialist - Part-Time

Citizens National Bank; Meridian (MS); On-site; USD 17,000 - 22,000; Part time

Job summary

Citizens National Bank is seeking a Customer Care Digital Specialist - Part-Time to handle a high volume of customer calls and outbound digital branch outreach, serving as a vital link between customers and bank staff.

This role requires 28 hours per week with shifts Monday through Saturday; 25 hours Mon-Fri between 12:00 PM and 6:00 PM, one weekday off (Tuesday, Wednesday, or Thursday), plus 3 hours on Saturday (9:00 AM–12:00 PM).

Qualifications

• High school graduate or GED.
• Team environment with close proximities.
• Articulate with warm professional oral communication skills.
• Patience with difficult customer service issues.

Responsibilities

• Respond to a high volume of customer inquiries and provide resolutions promptly.
• Builds customer loyalty by establishing rapport with customers and responds professionally.
• Sends referrals to the retail banks utilizing CNB CRM software.
• Maintains open communications with branches and other departments.
• Inputs results from outbound calls and email results into the Bank CRM system.
• Uses the chat feature to communicate with customers.

Skills

Team player

Professional communication

Patience

Customer service

Education

High School Diploma or GED

Post High School Education

Job description

Career Opportunities with Citizens National Bank

Customer Care Digital Specialist - Part-Time

• Must be available to work 28 hours per week, Monday through Saturday
• Up to 25 hours scheduled Monday-Friday between 12:00 PM and 6:00 PM
  • One weekday off: Tuesday, Wednesday, or Thursday
• 3 hours on Saturday, from 9:00 AM to 12:00 PM
• Shifts will be assigned based on business needs
• Final schedule will be determined by your manager

Summary/Objective

The Customer Care Digital Specialist is responsible for delivering excellent customer service while answering a high volume of customer calls and making outbound calls for the digital branch. This position is a vital link between the customer and other employees of the bank.

Primary Functions

• Adheres to the Bank Vision, Mission Statement, Moments of Truth, Core Competencies and Sales and Service Standards.
• Responsible for receiving, evaluating, and responding to a high volume of customer inquiries to provide resolutions promptly.
• Builds customer loyalty by establishing rapport with customers and responds in a tactful and responsive manner. Takes ownership of customer issues as appropriate rather than referring them to another bank employee or manager.
• Maintains an effective level of knowledge of the Bank products and services.
• Sends referrals to the retail banks utilizing CNB Customer Relationship Management (CRM) software.
• Maintains open communications with the branches and other departments.
• Reviews and indexes documents created for Digital Branch.
• Performs outgoing calls for, but not limited to, Digital Branch and Retail.
• Creates and sends outbound emails for, but not limited to, Digital Branch and Retail.
• Inputs results from outbound call and email results into the Bank CRM system.
• Utilizes the chat feature to communicate with customers.

Secondary Functions

• Performs any other duties required by Customer Care, Digital Branch, or Retail as needed.

Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

Supervisory Responsibility

None

This job operates in a professional environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and scanners.

Physical Demands

• Prolonged periods working at a desk

Position Type/Expected Hours of Work

This is a part-time position. Days and hours vary per person, but typically, they are five hours per day Monday - Friday and three hours on Saturday.

Travel

None

Required Education, Experience, and Skills

• High school graduate or GED.
• Ability to work in a team environment with close proximities.
• Demonstrated professionalism and articulate with warm professional oral communication skills.
• Patience with challenging and difficult customer service issues.

Preferred Education, Experience, and Skills

• Post High School Education.
• Opportunity resolution experience.
• Banking, sales, or call center experience.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.