Digital Banking CRM Incident Responder

Peoples Bank - Newton, NC; Newton (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

Peoples Bank in Newton, NC, seeks a Digital Banking CRM-Incident Support Specialist to respond to customer inquiries across bank channels and ensure accurate documentation and data reconciliation. The role requires strong attention to detail, organization, and the ability to multitask in a fast-paced financial environment.

Candidates should have at least 3 years of relevant financial institution experience and be proficient with Microsoft Office.

Qualifications

• Must be a high school graduate or equivalent with a minimum of 3 years of relevant work experience in a financial institution.
• Proficiency with Microsoft Office and basic computer skills.

Responsibilities

• Respond to customer inquiries and complete information compiled across bank channels (phone and email).
• Maintain accurate documentation and reconcile information across systems as required.

Skills

Attention to detail

Organizational skills

Documentation

Phone presence

Communication

Multi-tasking

Banking knowledge

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Peoples Bank in Newton, NC, seeks a Digital Banking CRM-Incident Support Specialist to respond to customer inquiries across bank channels and ensure accurate documentation and data reconciliation. The role requires strong attention to detail, organization, and the ability to multitask in a fast-paced financial environment.

Candidates should have at least 3 years of relevant financial institution experience and be proficient with Microsoft Office.