Banking Consultant II

Magnifi Financial Credit Union; West Fargo (ND); On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

Training and Development

Leadership Development

Tuition Reimbursement

Paid Time Off

Medical

Vision

Life Insurance/AD&D

Disability Insurance

Retirement match up to 4%

Bonus/Incentive Program

Health and Wellness Programs

Job summary

Magnifi Financial Credit Union is seeking an engaging Banking Consultant to assist members in person, by phone, and through digital channels. You will educate, recommend, and sell products, while handling cash, ATMs, and digital solutions to enhance the member experience.

The role emphasizes helping members with transactions, opening basic accounts, and guiding them to use mobile and digital banking tools. A high school diploma is required and a two-year degree is preferred, with 6 months of

Qualifications

• High school diploma required; two-year degree preferred.
• 6 months experience in a financial institution required (for Level II designation/pay range).
• Customer service and/or sales experience required.

Responsibilities

• Assist members with all transactions.
• Create a remarkable member experience by resolving requests with expertise.
• Consult with members to identify and recommend Magnifi Financial products and services.
• Maintain cash drawer, cash recycler and ATM operation.

Skills

Customer Service

Sales

Communication

Cross-selling

Notary Public (optional)

Education

High school diploma

Two-year degree preferred

Tools

ATM Machines

Mobile Banking Platform

Job description

Responsible for consulting with Magnifi Financial members in person, on the phone and through digital channels. Educates, recommends, and sells products and services to members, including digital solutions. Performs member transactions in a timely, accurate and courteous manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assists members with all transactions.
• Creates a remarkable member experience by responding and providing resolutions to member requests with expertise.
• Consults with members to identify and recommend Magnifi Financial products and services based on financial need. Makes referrals to appropriate departments.
• Responsible for maintaining cash drawer, cash recycler and the day-to-day operation of ATM machines (deposit and restocking of ATM).
• Performs a wide range of account services including, but not limited to setting up mobile deposit, mobile banking and digital banking, credit and debit card activation, debit card inquiries, transfers, funding loans, handling debit card inquiries, address changes, stop payments, transfers, check orders, etc.
• Troubleshoots and helps solve member issues.
• Initiates wires within approval limits.
• Processes new account applications for basic consumer accounts.
• Transforms the way banking is done by encouraging and coaching members to adopt new digital solutions (mobile banking, digital banking, ATM’s).
• May perform opening and/or closing duties for the branch.
• Any additional projects or duties as assigned.
• Contributes to the overall success of the branch.
• Contributes to the mission and visibility of Magnifi Financial by actively participating in community relations efforts.

EDUCATION AND EXPERIENCE

• High school diploma required; two-year degree preferred
• 6 months experience in a financial institution required (for Level II designation/pay range)
• Customer service and/or sales experience required
• Notary Public designation in this position is optional

BENEFITS

• Opportunities for Training and Development *
• Leadership Development *
• Job Level Advancement (ability to move up in your position through training and development) *
• Tuition Reimbursement *
• Paid Time Off - starting at 4 weeks per year for FT; prorated for PT *
• Medical
• Vision
• Employer paid Life Insurance/AD&D
• Employer paid Disability Insurance
• Retirement Plan - Employer match up to 4%, eligible for annual profit sharing *
• Bonus/Incentive Program
• Health and Wellness Programs *

Pay Transparency

Salaries vary based on factors such as location, internal equity, skills, experience, education, and qualifications for the role.

Total compensation package varies based on position and may include bonuses, performance-based incentives, commission, and/or discretionary bonuses.

• Level I Banking Consultant (some previous related sales and/or customer service experience): $17.80 - $26.70/hour
• Level II Banking Consultant (6+ months of banking and/or credit union experience): $19.28 - $28.92/hour

Who We Are

At Magnifi Financial, we offer a collaborative, friendly environment where we support our employee's growth and development, and create a positive work atmosphere.As a member-owned organization, we are focused on making dreams come true for our members. Our vision is enhancing the lives of members and community through strength, service and growth.

Magnifi Financial has grown to more than 85,000 members, $2.5 billion in assets, over 400 employees, and over 26 branch locations throughout Minnesota and North Dakota. But what hasn’t changed is our focus on the members and communities we serve.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.