Digital Banking Concierge | Service Specialist (Remote)

Forbright Bank; United States; On-site; USD 52,000 - 55,000; Full time

Benefits offered by this job

Health, dental, vision

4 weeks PTO

401k + match

Metro SmartTrip

Remote or hybrid work

EV/solar incentives

Subscriptions reimbursements

Top Workplaces award

Job summary

Forbright Bank is seeking a Service Specialist, Digital Banking to deliver friendly, efficient customer service to clients by phone or email. The role requires shift availability between 1:00 p.m. and 10:00 p.m.

EST, including Saturdays, with 8- or 10-hour shifts as needed. Work is primarily in an office setting with potential remote work at management discretion. You’ll assist customers as they navigate digital banking, resolve inquiries, and support a culture of excellence, compliance, and

Responsibilities

• Provide friendly, expedient customer service to Forbright Bank customers via telephone and/or written correspondence.
• Handle inquiries and assist customers with digital banking needs.
• Work flexible shifts between 1:00 p.m. and 10:00 p.m. EST, including Saturdays; 8- to 10-hour shifts as needed.

Job description

Forbright Bank is seeking a Service Specialist, Digital Banking to deliver friendly, efficient customer service to clients by phone or email. The role requires shift availability between 1:00 p.m. and 10:00 p.m.

EST, including Saturdays, with 8- or 10-hour shifts as needed. Work is primarily in an office setting with potential remote work at management discretion. You’ll assist customers as they navigate digital banking, resolve inquiries, and support a culture of excellence, compliance, and