Digital Banking Client Relationship Consultant

Us Bank; Springfield (IL); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Healthcare

401(k)

Paid vacation

Employee discounts

Job summary

U.S. Bank is seeking a Client Relationship Consultant in the Springfield area to engage customers across in-person, appointment, and virtual channels.

You will assess banking needs, explain deposit and loan products, and tailor solutions to each client’s goals while delivering a digital-first experience. You will open accounts, process requests, educate clients on online tools, and collaborate with branch colleagues to serve customers with accuracy and care.

Qualifications

• High school diploma or equivalent.
• Retail banking experience preferred or combining training with work experience.
• Ability to build relationships and provide customer-focused solutions.

Responsibilities

• Build and foster client relationships through proactive outreach and follow-up.
• Engage customers to assess banking needs and explain products and services.
• Open consumer and business accounts and process service requests.
• Educate clients on digital tools and self-service options.
• Collaborate with branch teammates to deliver accurate and high-quality service.

Skills

Client relationships

Communication

Digital banking

Customer service

Interpersonal skills

Education

High school diploma

Retail banking experience

Tools

Banking policies

Job description

U.S. Bank is seeking a Client Relationship Consultant in the Springfield area to engage customers across in-person, appointment, and virtual channels.

You will assess banking needs, explain deposit and loan products, and tailor solutions to each client’s goals while delivering a digital-first experience. You will open accounts, process requests, educate clients on online tools, and collaborate with branch colleagues to serve customers with accuracy and care.