Digital Ads QA Coach & Quality Enablement Specialist

Wasatch Property Management, Inc.; Ogden (UT); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Structured learning and career growth

Mental health program

Paid time off

Medical leave

Education reimbursement

401k match

Job summary

MarketStar in Ogden, UT is seeking a Quality Enablement Specialist - Digital Ads to ensure quality across calls, emails, and CRM processes. You will deliver coaching insights, support calibration sessions, and oversee compliance to drive better customer experiences and sales outcomes.

The role focuses on monitoring performance, identifying themes, and partnering with leadership to implement data-driven improvements. A strong QA background in B2B marketing is essential.

Qualifications

• 2+ years experience in sales QA, revenue operations, or a QA support environment.
• Ability to write clear, actionable coaching feedback.
• Experience with call recording/QA platforms and CRM reporting tools.
• Understanding of digital media sales motions and standard sales stages.
• Experience building formal QA scorecards and running calibration sessions.
• Knowledge of compliance and brand standards in B2B marketing contexts.
• Analytical skills for trend analysis and turning data into insights.

Responsibilities

• Monitor and score calls, emails, and CRM processes against QA rubrics and standards.
• Identify coaching themes, produce QA reports, and recommend actionable strategies to leadership.
• Conduct regular calibration sessions with Team Leads and Trainers to ensure consistency.
• Track adherence to talk tracks, discovery standards, and effective objection handling techniques.
• Validate compliance with data handling, brand, and communication guidelines.
• Partner on root-cause analysis and continuous improvement projects across the sales floor.
• Perform other duties as assigned.

Skills

Sales QA

Revenue operations

QA platforms

CRM reporting tools

Digital media sales knowledge

QA scorecards & calibration

Compliance & brand standards

Data analytics

Tools

Call recording/QA platforms

CRM reporting tools

Job description

MarketStar in Ogden, UT is seeking a Quality Enablement Specialist - Digital Ads to ensure quality across calls, emails, and CRM processes. You will deliver coaching insights, support calibration sessions, and oversee compliance to drive better customer experiences and sales outcomes.

The role focuses on monitoring performance, identifying themes, and partnering with leadership to implement data-driven improvements. A strong QA background in B2B marketing is essential.