Quality Enablement Specialist - Digital Ads

MarketStar; Ogden (UT); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Structured learning programs

Mental health program

Paid time off

Paid medical leave

Education reimbursement

401k match

Healthcare coverage

Job summary

MarketStar is seeking a Quality Enablement Specialist - Digital Ads to assure call, email, and process quality across the sales funnel. You will evaluate interactions, deliver coaching insights, and oversee compliance to elevate customer experience and sales outcomes.

You will partner with leadership to drive QA improvements, calibrate scoring, and ensure adherence to brand guidelines while supporting continuous improvement initiatives on the sales floor.

Qualifications

• 2+ years in sales QA, revenue ops, or a support QA environment.
• Ability to write clear, actionable coaching feedback.
• Experience building QA scorecards and running calibration sessions.
• Knowledge of compliance and brand standards in B2B marketing contexts.

Responsibilities

• Monitor and score calls, emails, and CRM processes against QA rubrics and standards.
• Identify coaching themes, produce QA reports, and recommend actions to leadership.
• Conduct regular calibration sessions with Team Leads and Trainers for consistent scoring.
• Track adherence to talk tracks, discovery standards, and effective objection handling.
• Validate compliance with data handling, brand, and communication guidelines.

Skills

Attention to detail

Coaching feedback

Analytical thinking

Communication skills

Tools

Call recording platforms

QA platforms

CRM reporting tools

Job description

About MarketStar

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStar’s accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth!

About the Quality Enablement Specialist - Digital Ads

MarketStar is looking for a Quality Enablement Specialist - Digital Ads to support our sales team. This role is responsible for ensuring call, email, and process quality across the entire sales funnel through systematic evaluation, delivery of effective coaching insights, and compliance oversight. Your work will directly improve the customer experience and overall sales outcomes.

Location

Ogden, UT

What Will You Do

• Monitor and score calls, emails, and CRM processes against established Quality Assurance (QA) rubrics and standards.
• Identify key coaching themes, produce detailed QA reports, and recommend actionable performance strategies to leadership.
• Conduct regular calibration sessions with Team Leads and Trainers to ensure consistent scoring and quality standards.
• Track adherence to required talk tracks, discovery standards, and effective objection handling techniques.
• Validate compliance with all relevant data handling, brand, and communication guidelines.
• Partner on root-cause analysis initiatives and continuous improvement projects across the sales floor.
• Other applicable duties as assigned.

What Will You Need to Succeed

• 2+ years of experience in sales QA, revenue operations, or a support Quality Assurance environment.
• Strong attention to detail, coupled with the ability to write clear, actionable coaching feedback.
• Experience with call recording/QA platforms and CRM reporting tools.
• Understanding of digital media sales motions and standard sales stages.
• Experience building formal QA scorecards and running calibration sessions.
• Knowledge of compliance and brand standards within B2B marketing contexts.
• Analytical skills for trend analysis and turning data into actionable insights.

What We Offer

• Structured learning and career development programs
• Mental health program
• Generous Paid Time Off policy
• Paid medical leave
• Child/Dependent care reimbursement
• Education reimbursement
• 401k match, hardship loan program, access to financial wellness advisor
• Comprehensive healthcare coverage including medical, dental, and vision

MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at [e-mail] for assistance.