Digital Ads Quality Coach for Growth & Impact

MarketStar; Ogden (UT); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Structured learning programs

Mental health program

Paid time off

Paid medical leave

Education reimbursement

401k match

Healthcare coverage

Job summary

MarketStar is seeking a Quality Enablement Specialist - Digital Ads to assure call, email, and process quality across the sales funnel. You will evaluate interactions, deliver coaching insights, and oversee compliance to elevate customer experience and sales outcomes.

You will partner with leadership to drive QA improvements, calibrate scoring, and ensure adherence to brand guidelines while supporting continuous improvement initiatives on the sales floor.

Qualifications

• 2+ years in sales QA, revenue ops, or a support QA environment.
• Ability to write clear, actionable coaching feedback.
• Experience building QA scorecards and running calibration sessions.
• Knowledge of compliance and brand standards in B2B marketing contexts.

Responsibilities

• Monitor and score calls, emails, and CRM processes against QA rubrics and standards.
• Identify coaching themes, produce QA reports, and recommend actions to leadership.
• Conduct regular calibration sessions with Team Leads and Trainers for consistent scoring.
• Track adherence to talk tracks, discovery standards, and effective objection handling.
• Validate compliance with data handling, brand, and communication guidelines.

Skills

Attention to detail

Coaching feedback

Analytical thinking

Communication skills

Tools

Call recording platforms

QA platforms

CRM reporting tools

Job description

MarketStar is seeking a Quality Enablement Specialist - Digital Ads to assure call, email, and process quality across the sales funnel. You will evaluate interactions, deliver coaching insights, and oversee compliance to elevate customer experience and sales outcomes.

You will partner with leadership to drive QA improvements, calibrate scoring, and ensure adherence to brand guidelines while supporting continuous improvement initiatives on the sales floor.