Digital Account Manager — AI & Growth Solutions Lead

Helppli; Austin (TX); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Remote-first hybrid work environment

Work with Australia and US clients

Growth opportunities

Exposure to AI products

Job summary

Helppli is a hybrid tech and growth agency helping businesses scale through AI-powered products and marketing services. We’re seeking a Digital Account Manager to own client relationships for a US portfolio from our Austin hub, ensuring alignment with AI and marketing deliverables.

You’ll liaise with AI, design and development teams to drive growth, manage scope and timelines, and provide data-driven guidance across campaigns, platforms, and client verticals.

Qualifications

• 3+ years of experience in account management, client services, or a related role.
• Strong understanding of digital marketing, branding, and web/software development processes; familiarity with AI products or SaaS platforms is a plus.
• Excellent communication and interpersonal skills.
• Ability to manage multiple client accounts and projects simultaneously.
• Strategic thinker with a problem-solving mindset.
• Proficiency in project management tools and CRM software.
• Highly organised, detail-oriented, and proactive in client management.
• Based in or near Austin, Texas.

Responsibilities

• Serve as the main point of contact for assigned clients across Helppli's AI, marketing, and development services.
• Develop and maintain strong client relationships, ensuring satisfaction and long-term engagement.
• Guide clients through adoption of Helppli's AI products (Geinious) alongside marketing and development solutions.
• Collaborate with internal teams (development, marketing, design) to deliver tailored solutions.
• Monitor campaign and platform performance, providing data-driven insights and recommendations.
• Ensure projects are delivered on time, within scope, and within budget.
• Regularly communicate progress, updates, and results to clients.
• Stay current on AI, digital marketing, and industry trends relevant to client verticals.

Skills

Account management

Client services

Digital marketing

CRM proficiency

Project management

Communication skills

Strategic thinking

Organization

Tools

CRM software

Project management tools

Job description

Helppli is a hybrid tech and growth agency helping businesses scale through AI-powered products and marketing services. We’re seeking a Digital Account Manager to own client relationships for a US portfolio from our Austin hub, ensuring alignment with AI and marketing deliverables.

You’ll liaise with AI, design and development teams to drive growth, manage scope and timelines, and provide data-driven guidance across campaigns, platforms, and client verticals.