Digital Account Manager

Helppli; Austin (TX); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Remote-first hybrid work environment

Work with Australia and US clients

Growth opportunities

Exposure to AI products

Job summary

Helppli is a hybrid tech and growth agency helping businesses scale through AI-powered products and marketing services. We’re seeking a Digital Account Manager to own client relationships for a US portfolio from our Austin hub, ensuring alignment with AI and marketing deliverables.

You’ll liaise with AI, design and development teams to drive growth, manage scope and timelines, and provide data-driven guidance across campaigns, platforms, and client verticals.

Qualifications

• 3+ years of experience in account management, client services, or a related role.
• Strong understanding of digital marketing, branding, and web/software development processes; familiarity with AI products or SaaS platforms is a plus.
• Excellent communication and interpersonal skills.
• Ability to manage multiple client accounts and projects simultaneously.
• Strategic thinker with a problem-solving mindset.
• Proficiency in project management tools and CRM software.
• Highly organised, detail-oriented, and proactive in client management.
• Based in or near Austin, Texas.

Responsibilities

• Serve as the main point of contact for assigned clients across Helppli's AI, marketing, and development services.
• Develop and maintain strong client relationships, ensuring satisfaction and long-term engagement.
• Guide clients through adoption of Helppli's AI products (Geinious) alongside marketing and development solutions.
• Collaborate with internal teams (development, marketing, design) to deliver tailored solutions.
• Monitor campaign and platform performance, providing data-driven insights and recommendations.
• Ensure projects are delivered on time, within scope, and within budget.
• Regularly communicate progress, updates, and results to clients.
• Stay current on AI, digital marketing, and industry trends relevant to client verticals.

Skills

Account management

Client services

Digital marketing

CRM proficiency

Project management

Communication skills

Strategic thinking

Organization

Tools

CRM software

Project management tools

Job description

Helppli is a hybrid tech and growth agency helping businesses scale through two core pillars:

Labs – AI Solutions, AI Consultancy, CRM Integrations, Custom Software Development, including our proprietary AI platform Geinious and its flagship products.

Grow – Paid Social, Creative Services, UX/UI Design, Web Development, Content Marketing, Branding & Identity, and Digital Marketing, including a tiered AI SEO (AEO/GEO) service offering that helps clients win visibility in AI-driven search.

With offices in Austin and Sydney, we combine AI-powered products with hands-on marketing and development expertise to deliver real, measurable growth for our clients.

Learn more: https://helppli.ai/

The Role

We're looking for a driven Digital Account Manager to join our Austin team and serve as the primary point of contact between Helppli and our US clients. You'll build strong client relationships, understand their business objectives, and ensure seamless delivery across our AI products and marketing/development services.

You’ll manage a diverse portfolio of clients across industries, collaborating with our creative, development, and AI teams to deliver results from concept to completion.

Key Responsibilities

• Serve as the main point of contact for assigned clients across Helppli's AI, marketing, and development services
• Develop and maintain strong client relationships, ensuring satisfaction and long-term engagement
• Guide clients through adoption of Helppli's AI products (Geinious) alongside marketing and development solutions
• Collaborate with internal teams (development, marketing, design) to deliver tailored solutions
• Monitor campaign and platform performance, providing data-driven insights and recommendations
• Ensure projects are delivered on time, within scope, and within budget
• Regularly communicate progress, updates, and results to clients
• Stay current on AI, digital marketing, and industry trends relevant to client verticals

Key Requirements

• 3+ years of experience in account management, client services, or a related role in marketing, technology, or professional services
• Strong understanding of digital marketing, branding, and web/software development processes; familiarity with AI products or SaaS platforms is a plus
• Excellent communication and interpersonal skills
• Ability to manage multiple client accounts and projects simultaneously
• Strategic thinker with a problem-solving mindset
• Proficiency in project management tools and CRM software
• Highly organised, detail-oriented, and proactive in client management
• Based in or near Austin, Texas

What We Offer

• Remote-first hybrid work environment
• Opportunity to work with diverse industries and innovative businesses across Australia and the US
• Supportive, dynamic, and entrepreneurial team culture
• Competitive compensation with growth potential
• Exposure to cutting-edge AI products and professional development opportunities

About Our Culture

At Helppli, we believe in collaboration, innovation, and putting client success first. We're a growing team delivering exceptional, integrated AI, marketing, and development solutions that make a real impact on our clients' business outcomes.