Digital Account Manager

Best Version Media; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

Best Version Media in the United States is seeking a Digital Account Manager to drive client success and manage our cutting-edge digital products.

You will build lasting relationships, upsell solutions, and guide clients to achieve measurable business growth through data-informed strategy and proactive service. This role emphasizes collaboration across teams and a commitment to excellent customer health.

Qualifications

• Bachelor's degree in Marketing, Business, Communications, or a related field.
• Proven experience in a customer-facing role, preferably in digital marketing or at a digital agency.
• Excellent communication and interpersonal skills.
• Analytical mindset with the ability to interpret data and make data-driven recommendations.
• Exceptional organizational and time-management skills.

Responsibilities

• Build and nurture client relationships, becoming the go-to expert for digital products and services.
• Develop a comprehensive understanding of digital advertising products and tailor recommendations to meet client needs.
• Identify upsell and cross-sell opportunities, driving revenue growth.
• Collaborate with clients to develop strategies that deliver lasting value and business goals.
• Be the voice of the client, champion their needs, and provide feedback to the company.
• Design and implement strategies to keep clients loyal, monitor health metrics, and prevent churn.

Skills

Customer-facing

Digital marketing

Data analysis

Communication

Time management

Education

Bachelors in Marketing/Business/Communications

Job description

Best Version Media was founded in 2007 and now serves over 1,300 communities across the U.S. and Canada. We connect local businesses to customers with a suite of innovative print and digital solutions. Our print magazines, powered by our advertisers and readers, are tailored to the communities we serve by showcasing local families, nonprofits, events, and more. Our digital advertising works with our print campaigns to build brand awareness and help businesses expand their online reach with local customers. We also offer convenient tools to help businesses manage their online presence and enhance searchability.

Our vision is to unite the hearts and minds of communities – one person, one home, one business at a time. We value family, teamwork, and an open exchange of ideas as we strive to become the best versions of ourselves. Our award-winning culture has been recognized countless times by organizations like Fortune, Glassdoor, Great Place to Work, and more.

Ready to take your digital expertise to the next level? We're on the hunt for a talented Digital Account Manager who thrives in building lasting client relationships and driving success!

As a Digital Account Manager, you'll be the driving force behind our clients' success, serving as their main point of contact for BVM’s cutting-edge digital products and services. You'll craft powerful strategies, lead dynamic planning sessions, and unlock new opportunities by upselling our game-changing solutions. This role is at the heart of ensuring exceptional client satisfaction, fueling growth, and building long-term, impactful partnerships that stand the test of time.

Responsibilities:

• Build and nurture strong relationships with clients, becoming their go-to expert for our digital products and services.
• Develop a comprehensive understanding of our digital advertising products and services, tailoring your recommendations to meet clients specific needs.
• Identify golden opportunities for upselling and cross-selling, driving revenue growth.
• Collaborate with clients to develop forward-thinking strategies that deliver lasting value. Guide them on how to leverage our products to achieve their business goals.
• Be the voice of the client within the company. Champion their needs, offer feedback, and ensure they’re getting the most from our products and services.
• Design and implement strategies that keep clients loyal and happy. Monitor customer health metrics, and take proactive steps to ensure long-term partnerships and prevent churn.

Skills and Requirements:

• Bachelor's degree in Marketing, Business, Communications, or a related field.
• Proven experience in a customer-facing role, preferably in digital marketing or at a digital agency.
• Excellent communication and interpersonal skills with the ability to communicate effectively with clients.
• Analytical mindset with the ability to interpret data and make data-driven recommendations.
• Exceptional organizational and time-management skills.

What will make you stand out:

• A deep understanding of digital marketing principles, industry trends, and best practices.
• Demonstrated ability to achieve sales targets, drive renewals, and identify upsell opportunities.
• Familiarity with digital marketing reporting tools and experience conducting reporting calls.

Ready to make your mark and be part of a digital transformation? We want you on our team!

Best Version Media participates in the E-Verify Employment Verification Program