Digital Marketing Account Manager

LMG Staffing Solutions; Chicago (IL); Remote; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) plus match

Paid time off

Flexible Fridays

Option to work completely remote

Mentoring opportunities

COVID safe gatherings

Job summary

LMG Staffing Solutions is seeking an Account Manager to manage and strengthen relationships with enterprise/multi-channel clients across paid search, social, display, SEO, email, and web. You will serve as the liaison between clients and internal teams, ensuring needs are met and renewals and upsells are managed.

The ideal candidate has 5+ years of experience, strong communication, and a passion for driving results.

Qualifications

• Bachelor's degree required or equivalent.
• Knowledge of and ability to communicate all digital services.
• Ability to build strong client relationships.
• Confident presenting to clients via phone and in-person.
• Minimum 1 year of experience with paid search, social, and display marketing platforms, and tagging methods.
• 5+ years of total professional experience.
• Ability to manage change and maintain a positive attitude.

Responsibilities

• Serve as the primary contact for your book of clients.
• Proactive interactions via phone, email, video conferencing, and in-person.
• Act as liaison between clients and internal teams.
• Communicate onboarding timeline, goals, and strategy; deliver reports and deliverables.
• Improve cross-department communication to raise visibility of strategy.
• Resolve client issues and escalate to senior staff when needed.
• Focus on client retention through quality execution and relationships.
• Manage contract renewals and upsells.

Skills

Client relationships

Communication

Presentation skills

Digital marketing knowledge

Project management

Cross-functional collaboration

Education

Bachelor's Degree

Job description

The Account Manager is accountable for managing and strengthening relationships with our enterprise/multi-channel clients. With the ultimate goal of bringing new client ideas and solutions, the focus is to exceed client expectations through management, oversight, and execution across several digital channels (paid search, social, display, search engine optimization, email, and web). The primary responsibilities in this role are to act as the liaison and agency point of contact between clients and internal teams ensuring clients’ needs are met; focus on improving client satisfaction and retention; track and manage contract renewals and upsells; collaborate and provide strategic support cross-functionally. The ideal candidate for this role will be self-driven, passionate about pushing boundaries and driving initiatives forward, gets energized by speaking with clients and helping their businesses succeed, and loves to find solutions and paths forward even when circumstances are not highly structured.

Account Management (80%)

• Serve as the primary point of contact for your book of clients
• Provide proactive interaction via phone, email, video conferencing, and in-person
• Act as a liaison between clients and internal teams
• Understand expectations and communicate onboarding timeline, goals and strategy, and the best way to deliver reports and deliverables to clients
• Ensure client goals and execution tactics are aligned
• Improve communication across departments and increase the visibility of strategy across teams for clients utilizing multiple services
• Resolve client complaints and issues; communicate with senior staff internally when escalation is needed and appropriate
• Focus on retention of clients through quality execution, relationships, and strong client service
• Contract management (including renewals, upsells, ad-hoc fee negotiations)
• Work with channel team managers to establish account priority

Cross-Functional Support (15%)

• Join the sales team on prospective client meetings and assist with audits/preparation
• Serve as a liaison between the sales and channel teams to enhance sales materials, and channel team understanding of the sales process
• Develop case studies and testimonials

Process Improvement (5%)

• Develop new and refine existing processes that can be utilized across teams (client onboarding, reporting, internal cross-channel communication, etc.)
• Improve process, manage execution, and help communicate account launches, budget/kicker/media updates, and renewals to Operations
• Make sure that accounts are linked and we have proper access, billing info included

Requirements:

• Bachelors Degree
• Knowledge of and ability to communicate all digital services
• Ability to build strong client relationships
• Confident presenting to clients via phone and in-person
• Minimum 1 year of experience with paid search, social, and display marketing platforms, and tracking/tagging methods
• 5 + years of total professional experience
• Ability to manage change and maintain a positive attitude

Logical Benefits

• Medical, Dental, Vision, Short-Term Disability, and Life insurance
• 401(k) plus match, to help plan for your future
• Paid time off (starting at 15 days), plus paid holidays, paid sick days, and paid personal days.
• Flexible Fridays
• Option to work completely remote
• Access to senior management and mentoring opportunities
• Optional COVID safe company gatherings

Logical is an Equal Opportunity Employer. We strongly encourage candidates of all different backgrounds and identities to apply. Each new hire is an opportunity for us to bring in a different perspective, and we are always eager to further diversify our company.