Digital Account Manager

TransPerfect; Philadelphia (Philadelphia County); On-site; USD 70,000 - 90,000; Full time

Job summary

TransPerfect is looking for a Digital Account Manager to join their Digital Client Solutions Department in Philadelphia. In this role, you will collaborate with Sales to pitch digital marketing services and manage client relationships. Responsibilities include researching strategies, overseeing execution of campaigns, and reporting performance metrics.

Ideal candidates should possess a Bachelor’s degree, 3+ years of digital marketing experience, and strong communication skills. Proficiency in industry tools is a plus. Join a company that values data-driven strategies and client satisfaction.

Qualifications

• Minimum Bachelor's degree or equivalent in marketing, communications, or journalism.
• At least 3 years of digital marketing experience in an agency setting.
• Strong IT literacy and proficiency in Excel and PowerPoint.

Responsibilities

• Work with Sales and client solutions team to sell digital marketing services.
• Perform research to define strategy and present findings confidently.
• Oversee execution of multiregional strategies by liaising with teams.

Skills

Digital marketing experience

Client relationship management

SEO

SEM

Social media

Data analysis

Communication skills

Proficiency in Excel

Proficiency in PowerPoint

Use of web analytics platforms

Education

Bachelor’s degree in marketing, communications, or journalism

Tools

SEMRush

Moz

Ahrefs

Google Search Console

Google Analytics

Job description

Digital Account Manager

As part of the Digital Client Solutions Department, the Digital Account Manager plays a key role in the expansion and growth of the new division.

They work alongside Sales to pitch digital marketing and performance content services to existing and prospective clients, and collaborate with a client services team of digital marketing specialists to build strong, mutually trusting client relationships by providing strategic guidance and delivering tangible results.

The Digital Account Manager is strategic, data-driven, commercially-minded, and client-focused, with a deep understanding and hands‑on experience in all areas of digital marketing and a pivotal role in ensuring client satisfaction, retention, and digital account growth.

They are expected to employ and grow their digital account management and consulting skills while mentoring junior team members.

This position reports to a Regional Director of Digital Marketing Services and assists with strategic selling of digital marketing and content performance services while being responsible for digital account retention and growth.

Description

• Work alongside Sales and the wider client solutions team to sell SEO, SEM, social media and performance content to existing and prospective clients by contributing to RFPs, client pitches, strategic proposals, and Quarterly Business Reviews.
• Perform research to define strategy (audits, competitor analyses, keyword research, content opportunity analyses) and present findings and recommendations confidently to senior team members and clients.
• Oversee successful execution of multiregional strategies by global digital production teams, liaising with client HQ, local stakeholders, and agency partners when needed.
• Perform quality assurance of deliverables to ensure adherence to strategy and guarantee optimal content/campaign performance.
• Responsible for performance monitoring and reporting of all assigned accounts—setting up performance monitoring dashboards and delivering monthly performance reports with insights and recommendations.
• Keep up to date on digital marketing trends, technologies, and market leaders, and share this knowledge with colleagues and clients.
• Complete all other tasks that are deemed appropriate for this role and assigned by the manager or supervisor.

Required Experience and Qualifications

• Minimum Bachelor’s degree or equivalent in marketing, communications, journalism or another related discipline.
• At least 3 years of digital marketing experience, working in an agency setting (SEO, SEM and/or social media).
• Strong IT literacy, including proficiency in Excel and PowerPoint and experience with industry tools such as SEMRush, Moz, Ahrefs, Screaming Frog, Google Search Console and web analytics platforms (Google Analytics and/or Omniture).
• Experience planning, launching, and managing campaigns in SEO, SEM and/or social media, with international experience a plus.
• Proven experience retaining and growing client revenue.
• Clear and succinct verbal and written communication skills.
• Proven experience using data to drive strategy and results.
• Close attention to detail and process-oriented.
• Experience auditing websites, marketplace stores, or social media profiles to determine the best strategic approach to improve performance, including technical recommendations and development of multiregional keyword and content strategies.
• Knowledge or fluency in a second language is a bonus.