Digital Marketing Account Manager

Elevate and Delegate; Austin (TX); Hybrid; USD 25,668 - 31,248; Full time

Job summary

Elevate and Delegate is seeking a Digital Marketing Account Manager to manage client relationships and guide marketing strategy. Based in Austin, this fully remote position requires 2+ years in account management and a strong background in digital marketing, including SEO and PPC. You will lead client meetings, monitor performance, and provide educational insights. The role demands excellent communication skills and the ability to manage multiple priorities. A proactive approach and solid understanding of digital performance are essential for success.

Qualifications

• 2+ years in account management or client success roles.
• 1+ year working in a digital marketing agency.
• Strong understanding of SEO and Paid Media.

Responsibilities

• Own and manage relationships with clients.
• Lead client meetings and ensure work aligns with client goals.
• Provide education on SEO, PPC, and digital marketing.

Skills

Account management

Client success

Customer-facing roles

SEO

PPC

Google Analytics (GA4)

Google Ads reporting

Meta Business Manager

Webflow

WordPress

Shopify

Strong communication

Tools

Google Analytics

Google Ads

Meta Business Manager

Job description

Role Type: Full-time, fully remote

Schedule: CST

Salary: $2,300–$2,800 USD

Overview

We are an Austin-based, full-service digital marketing agency, and we’re looking for an experienced Digital Marketing Account Manager who knows how to own client relationships, guide strategy, and keep projects moving without breaking a sweat. If you’re a proactive communicator, naturally curious, and love helping businesses grow, you’ll fit right in.

What You’ll Do

As a Digital Marketing Account Manager, you’ll be the primary point of contact for your clients—from onboarding through ongoing optimization. You’ll lead cadence calls, guide strategy with support from our internal teams, and help clients understand their marketing performance. This role is equal parts communication, strategy, and problem-solving.

You will

• Own and manage relationships with clients and stakeholders
• Lead client meetings, status updates, and ongoing reporting
• Ensure work is on track, in scope, and aligned with client goals
• Monitor performance, surface insights, and partner with specialists to guide strategy
• Provide education and help clients understand SEO, PPC, and digital marketing fundamentals
• Proactively identify challenges or opportunities before clients do
• Maintain a minimum retention rate of 95% and NPS scores of 8+

Remote Work Expectations

We’re remote-first, but not hands-off. You should have a dedicated workspace, reliable internet, and the ability to manage your own time. Communicate proactively, stay accountable, and adapt quickly when challenges arise.

What Makes You a Great Fit

• 2+ years in account management, client success, or customer-facing roles
• 1+ year working inside a digital marketing agency (SEO/PPC experience required)
• Strong working knowledge of:
  • Google Analytics (GA4)
  • Google Ads reporting
  • Meta Business Manager reporting
• Ability to pull, analyze, and interpret own performance reports and KPIs
• Comfort discussing strategy, KPIs, and digital performance with clarity and confidence
• Solid understanding of SEO and Paid Media
• Familiarity with Webflow, WordPress, and/or Shopify
• Experience in Home Services (HVAC, plumbing, remodeling, etc.) is a plus
• Strong communicator with clear, confident writing and speaking skills
• Exceptionally organized and able to manage multiple clients and priorities
• Self-directed, resourceful, and proactive in a fast-paced environment

Experience

• Agency: 3 years (Required)
• Customer Service/Account Management: 2 years (Preferred)