Digital Account & Project Manager

TriMark Digital; Raleigh (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

A digital marketing agency seeks a Digital Account & Project Manager to lead client relationships and drive marketing initiatives. The ideal candidate will manage onboarding, strategy discussions, and campaign execution while ensuring client satisfaction. Strong knowledge in digital marketing and project management tools is required. Join a fast-paced team dedicated to delivering measurable results and optimizing client goals.

Qualifications

• 3–6+ years of experience in digital marketing account or project management.
• Strong understanding of performance marketing and lead generation.
• Proven ability to manage multiple clients and deadlines.

Responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Own project scopes, timelines, and execution plans.
• Translate business objectives into actionable marketing strategies.

Skills

Digital marketing channels knowledge

Project management

Analytical skills

Client relationship management

Communication skills

Organizational skills

Tools

Asana

ClickUp

Monday.com

Job description

Overview

We’re seeking a Digital Account & Project Manager to lead client relationships while driving seamless execution across digital marketing initiatives. This role sits at the intersection of strategy, communication, and operations, ensuring client goals are clearly defined, internal teams are aligned, and campaigns are delivered on time and on performance.

The ideal candidate is equal parts relationship-builder, strategist and operator. You’re comfortable discussing KPIs and growth strategy with clients, while also managing timelines, workflows and cross-functional teams behind the scenes. You thrive in a fast-paced agency environment and take pride in delivering measurable results.

RESPONSIBILITIES

Client Leadership

• Serve as the primary point of contact for assigned client accounts
• Lead onboarding, campaign kickoffs, and ongoing strategy discussions
• Develop a deep understanding of client business models, goals and KPIs
• Communicate performance insights clearly and confidently
• Proactively identify growth opportunities and areas for optimization
• Drive client satisfaction, retention and long-term partnerships

Project & Campaign Management

• Own project scopes, timelines, deliverables, and execution plans
• Coordinate internal teams across paid media, organic, email, social, etc.
• Ensure campaigns launch on schedule and align with strategic objectives
• Facilitate internal status meetings and maintain team accountability
• Identify risks early and proactively solve problems
• Manage scope changes and ensure alignment with agreed-upon deliverables

Strategy & Performance Oversight

• Translate business objectives into actionable marketing strategies
• Collaborate with channel specialists to ensure tactical alignment
• Review campaign performance reports for accuracy and insight
• Monitor KPIs and ensure initiatives are driving measurable results
• Recommend adjustments based on performance data and trends

Operational Excellence

• Maintain organized documentation, briefs and reporting frameworks
• Improve workflows and processes to increase efficiency
• Support resource planning and workload management
• Ensure clarity between client expectations and internal execution

REQUIREMENTS

• 3–6+ years of experience in digital marketing account management, project management, or a similar client-facing role
• Experience working with performance marketing or lead generation accounts
• Strong understanding of digital marketing channels (paid search, paid social, lead generation, CRO, etc.)
• Proven ability to manage multiple clients and deadlines simultaneously
• Experience using project management platforms (Asana, ClickUp, Monday, etc.)
• Strong analytical skills and ability to interpret marketing performance data
• Excellent written and verbal communication skills
• Highly organized with strong attention to detail