Digital Accessibility Sup

EDUCAUSE; Portland (OR); On-site; USD 48,000 - 74,000; Full time

Job summary

Portland State University’s Digital Accessibility Support Specialist role sits within the DAC Team of the Office of Information Technology. You will provide direct accessibility support to PSU’s community for public-facing and internal digital resources, and you will maintain resources, reviews, and trainings.

Collaborating with campus partners, you will monitor Siteimprove reports, assist with procurement guidance to meet WCAG standards, and help PSU advance its digital accessibility maturity

Qualifications

• Minimum: AA degree in computer science, information systems, educational technology, communications, or related fields; 1 year of related work experience.
• Knowledge of WCAG 2.x and accessibility standards and best practices.
• Experience creating, validating, and remediating digital resources in Google Workspace, Microsoft Office, PDF, and HTML.
• Hands-on experience with screen reading software (JAWS, NVDA, VoiceOver).

Responsibilities

• Consultation, Training, and Support (30%): Triage accessibility requests and coordinate remediation; provide expert consultation on accessible procurement, design, and management.
• Digital Accessibility Resource Management (20%): Develop and refine accessible resources and training materials; monitor Siteimprove reports.
• Team Support and Related Projects (20%): Prioritize tasks; collaborate on cross-campus projects; maintain relationships with stakeholders.
• IT Contract Reviews (20%): Review IT service contracts against WCAG standards; streamline procurement guidance.

Skills

WCAG knowledge

Communication skills

Customer support

Project collaboration

Education

AA degree in computer science, information systems, educational technology, communications, or related fields

Tools

Google Workspace

Microsoft Office

PDF

HTML

Screen reader software (JAWS/NVDA/VoiceOver)

Job description

Brief Description of PSU and OIT

Portland State University (PSU) is a thriving campus of 21,000 students in downtown Portland, easily accessible by bike and public transit and surrounded by restaurants, food carts, parks, and local businesses. PSU is committed to offering opportunities to students from a variety of backgrounds and prides itself on providing access for low-income and nontraditional students. Our motto, “Let knowledge serve the city,” reflects our dedication to finding innovative, sustainable solutions to local and global problems. Our location in the heart of one of America’s most dynamic cities gives our students unmatched access to career connections and an internationally acclaimed cultural scene.

PSU’s Office of Information Technology (OIT) — ranked one of the Best Places to Work in IT for nine years — empowers students, faculty, and staff through technology. Our number one value is our employees: we build and foster a culture of inclusion, actively encourage a healthy work-life balance and flexible schedules, and strive to support our employees professionally and personally. PSU offers employees a substantial tuition discount, and we encourage our staff to take advantage of this, be it for pursuing a degree or for personal interest. We are a department of dynamic, engaged, collaborative, and communicative people, and seek to attract employees who can add to our culture. Refer to our human resource pages to learn more about why we’re a great place to work.

Position Summary

The Digital Accessibility Support Specialist is a key member of the Digital Accessibility and Content (DAC) Team in the Office of Information Technology (OIT) at Portland State University (PSU).

In this position, you will provide direct digital accessibility support to members of the PSU community who procure, design, or manage public-facing and internal, non-instructional digital resources. You will play a significant role in providing support to the PSU community by maintaining digital accessibility support resources, conducting accessibility documentation reviews, providing consultative support, building and deploying training sessions, and contributing to team goals.

In this role, you will regularly collaborate with colleagues across campus, including the Office of Equity, Audit and Compliance; Office of Academic Innovation; PSU Library; Disability Resource Center; Office of Human Resources; and more.

An overview of the job duties for this position is as follows:

• Consultation, Training, and Support (30%)
• Digital Accessibility Resource Management (20%)
• Team Support and Related Projects (20%)
• Information Technology (IT) Contract Reviews (20%)
• Other Duties as Assigned (10%)

Consultation, Training, and Support (30%): Triage and support incoming digital accessibility service requests and coordinate third-party remediation for PSU’s public-facing and internal, non-instructional digital resources. Provide expert consultation on accessible digital procurement, design, and management across OIT and university-wide projects. Collaborate with campus partners and support staff to meaningfully contribute to PSU’s continued digital accessibility maturity. Drive institutional capacity building through programs such as the International Association of Accessibility Professionals (IAAP) cohort, PDF Spring Cleaning event, and Digital Accessibility Liaison (DAL) Group. Develop and deploy digital accessibility workshops and trainings to support the PSU community.

Digital Accessibility Resource Management (20%): Stay current on evolving digital accessibility standards to ensure high-quality, up-to-date support and training content. Develop and continuously refine accessible, inclusive self-support resources (e.g., articles, checklists, templates, videos, etc.) and training materials for the PSU community. Additionally, collaborate with the DAC team to monitor Siteimprove quality assurance and accessibility reports to maintain and improve the usability of the OIT website.

Team Support and Related Projects (20%): Prioritize and complete daily tasks and project assignments on schedule while providing expert insights to advance team goals. Participate in complex projects with cross-campus stakeholders to advance understanding of digital accessibility and compliance. Report regularly on project statuses and challenges. Cultivate key relationships across OIT, PSU, and partner institutions. Actively support a people-first, inclusive team culture while establishing clear customer expectations to maintain a sustainable, balanced workload.

Information Technology (IT) Contract Review (20%): Execute IT service and solution contract reviews by evaluating vendor documentation against WCAG 2.X standards to assess baseline digital accessibility risk. Collaborate with OIT and the central contracts office to streamline procurement workflows, improve guidance materials, and ensure regulatory compliance. Support campus stakeholders and vendors with digital accessibility risk management and remediation roadmapping. Investigate reported barriers in OIT systems and support application administrators in remediating them.

Work Days/Hours

On campus Monday-Friday, 8am-5pm. Up to one day remote, with the approval of the supervisor.

Total Compensation and Benefits

The starting salary rate for this position is between $48,852 and $ 73,500 per year. The starting salary may be negotiable above this range; however, it is dependent upon the knowledge, experience, skills, and abilities of the chosen candidate, the budget of the hiring department, and approval from human resources. PSU’s excellent benefits package includes 95% premium paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employees, spouses, or dependents at any of the Oregon Public Universities. For more information about benefits, please visit PSU’s benefits page. Please visit the Total Compensation Calculator to explore the added value of PSU’s employee benefits. You will need to pass a background check and must be legally authorized to work in the United States as our department is unable to sponsor any type of visa applications or extensions.

Additional Information

If you have a disability and would like to request an accommodation to apply for a position, or once you receive a position with Portland State University, please call 503-725-4926 or email [e-mail]. This posting will remain open until October 6, 2026, and we anticipate the first round of phone interviews to occur near October 16, 2026. Ideally, the start date will be mid to end November, 2026.

Studies have shown that women and people of color are less likely to apply for jobs unless they meet every qualification in the job description, including the preferred qualifications. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. We encourage you to apply, even if you don’t believe you meet every one of our preferred qualifications. We highly encourage you to read through all of the minimum qualifications and address how your skills relate to each of them in either your resume or cover letter.

Minimum Requirements

• This classification requires a basic foundation of knowledge and skills of technology and information systems generally obtained through an AA degree in computer science, information systems, educational technology, communications, or related fields, or similar certified course work in applicable fields of study and at least one year of related work experience.
• Demonstrate understanding of digital accessibility regulations and standards (e.g., the Americans with Disabilities Act, Section 504 of the Rehabilitation Act, and Web Content Accessibility Guidelines (WCAG) 2.X)
• Experience creating, validating, and remediating digital resources in Google Workspace, Microsoft Office, Portable Document Format (PDF), and HTML, in accordance with WCAG Guidelines 2.X, Level A and AA
• Hands-on experience using industry-leading screen reading software such as JAWS, NVDA, and/or Voiceover to validate accessibility for digital products
• Ability to close read, evaluate, and interpret a WCAG-based Voluntary Product Accessibility Template (VPAT), communicating relative risk to procurement parties
• Ability to build meaningful partnerships with PSU digital accessibility stakeholders and OIT colleagues in a collaborative, team-oriented environment
• Desire and commitment to a people-first culture—prioritizing effective communication, trust-building, celebration of differences, etc.
• Ability to independently organize and execute multiple projects and tasks within a team environment—collaborate on complex decisions and prioritize work as needed
• Experience providing direct customer support and expertise—communicating effectively both orally and in writing to both technical and non-technical audiences
• Ability to synthesize and translate complex technical concepts into concise, user-friendly written formats (e.g., best-practice guidelines, support articles, training materials, etc.)

Preferred Requirements

• Direct experience with HTML, CSS, JavaScript, ARIA, and mobile or web content management systems
• Ability to lead and/or manage complex projects—collaborating effectively with others on requirements development, prioritization, and tracking
• Oral communication skills including presenting in front of audiences and effectively delivering technical concepts to diverse and non-technical audiences
• Experience providing oversight for IT accessibility solutions in a higher education environment
• Hands-on experience working with or supporting other industry-leading assistive technologies such as Dragon Naturally Speaking, Kurzweil, Read&Write, or Zoomtext, etc.
• Professional experience utilizing automated accessibility audit and quality assurance tools and processes
• Record of exceptional customer service that creates a welcoming and supportive environment
• Review solutions and processes critically to make recommendations for continuous improvement
• Experience working directly with people with disabilities or lived experience as an assistive technology user
• Experience with work management and issue tracking systems such as Jira or Jira Service Management
• Certification such as a Certified Professional in Web Accessibility (CPWA) by the International Association of Accessibility Professionals (IAAP) or Section 508 Trusted
• Tester by the Department of Homeland Security

We ask our employees and applicants (that’s you!) to align with our OIT Attributes for Success:

• Coaching: you appropriately give, accept, and incorporate feedback from others.
• Communication: you exchange information and ideas well, verbally and in writing; communication is an essential tool for productivity and strong working relationships in OIT.
• Emotional Intelligence: you possess the capacity to be aware of, manage, and express your emotions; you handle interpersonal relationships with empathy and safety, enabling diverse types of people to work together.
• Proactive: you recognize and initiate opportunities to take action and prevent potential problems and threats.
• Teamwork: you identify with the larger organizational team and your role within it; you share resources, respond to requests, and support our organizational strategy