Digital Accessibility Specialist — Remote/Hybrid IT Support

Portland State University; Portland (OR); Hybrid; USD 49,000 - 74,000; Full time

Benefits offered by this job

Tuition discount

Job summary

Portland State University seeks a Digital Accessibility Support Specialist to provide direct accessibility support for PSU’s digital resources. You will maintain accessibility resources, review documentation, and deliver trainings to enhance PSU’s accessibility maturity.

The role collaborates with multiple campus offices and supports procurement and design teams. You will engage with IT and DAC initiatives, ensuring regulatory compliance, and contribute to a people-first culture while balancing

Qualifications

• Knowledge of digital accessibility regulations (ADA, Section 504, WCAG 2.X).
• Experience creating, validating, and remediating digital resources (Google Workspace, MS Office, PDF, HTML).
• Hands-on experience with screen readers (JAWS/NVDA/VoiceOver) for accessibility validation.
• Ability to interpret WCAG VPAT and communicate risk to procurement parties.
• Ability to build partnerships with PSU stakeholders and OIT colleagues.
• Commitment to people-first culture and effective communication.
• Ability to organize and execute multiple projects in a team environment.
• Experience providing direct customer support and translating technical concepts for non-technical audiences.

Responsibilities

• Consultation, Training, and Support (30%): triage requests, coordinate remediation, advise on accessible procurement/design/management, develop workshops.
• Digital Accessibility Resource Management (20%): maintain up-to-date resources, train staff, monitor Siteimprove reports for usability.
• Team Support and Related Projects (20%): manage daily tasks, liaise with campus partners, support team culture and performance.
• Information Technology (IT) Contract Review (20%): review vendor docs against WCAG, support procurement workflows and remediation roadmaps.

Skills

WCAG VPAT

Screen readers

Accessibility regulations

Remediation of digital resources

Cross-functional collaboration

Customer support

Written communication

Project organization

Education

AA degree or equivalent

Tools

HTML

CSS/JS

ARIA

CMS

Job description

Portland State University seeks a Digital Accessibility Support Specialist to provide direct accessibility support for PSU’s digital resources. You will maintain accessibility resources, review documentation, and deliver trainings to enhance PSU’s accessibility maturity.

The role collaborates with multiple campus offices and supports procurement and design teams. You will engage with IT and DAC initiatives, ensuring regulatory compliance, and contribute to a people-first culture while balancing