Slate Administrator

Career Center at Portland State University; Portland (OR); Hybrid; USD 66,000 - 79,000; Full time

Job summary

Portland State University seeks a Slate Administrator to manage the Slate CRM within the OIT/CRDOC team. You will design, deploy, and support CRM solutions, administer Slate, and train campus users to ensure secure, accessible, and efficient system use.

The role emphasizes collaboration with University Marketing, Enrollment Management, Advising, Financial Aid, and other offices, with primary on-campus work and up to one remote day per week.

Qualifications

• Bachelor’s degree in computer science or equivalent experience.
• Experience administering or configuring a CRM system.
• Strong written and verbal communication across technical and non-technical staff.
• Ability to work in a fast-paced environment and provide occasional evening/weekend support.
• Preference for experience with Technolutions Slate and higher education IT.
• Experience with SQL, XML, JSON, HTML/CSS/JavaScript.

Responsibilities

• Administer and maintain the Slate CRM.
• Build and maintain system functionality (workflows, automations, reports).
• Manage user access, permissions, and system configurations.
• Ensure data integrity, system performance, and operational efficiency.
• Coordinate system updates, enhancements, and testing.
• Provide technical troubleshooting and user support.
• Train users on system functionality and best practices.

Skills

Interpersonal skills

CRM administration

Communication

Education

Bachelor’s Degree or equivalent experience

Tools

SQL

XML

JSON

HTML

CSS

JavaScript

Job description

Position Announcement

Position Details

Proposed Start Date 12/01/2026 Classification Title Analyst Programmer 2 Working Title Slate Administrator Department 610140 - OIT Enterprise Info Tech Svcs Position Number D92670 Representation OP - SEIU/OPEU Local 503 Position FTE 1.0 End date, if applicable

Position Summary

Brief Description of PSU/School/Dept

Portland State University (PSU) is a thriving campus of 21,000 students in downtown Portland, easily accessible by bike and public transit and surrounded by restaurants, food carts, parks, and local businesses. PSU is committed to offering opportunities to students from a variety of backgrounds and prides itself on providing access for low-income and nontraditional students. Our motto, “Let knowledge serve the city,” reflects our dedication to finding innovative, sustainable solutions to local and global problems. Our location in the heart of one of America’s most dynamic cities gives our students unmatched access to career connections and an internationally acclaimed cultural scene.

PSU’s Office of Information Technology (OIT) — ranked one of the Best Places to Work in IT for eight years — empowers students, faculty, and staff through technology. Our number one value is our employees: we build and foster a culture of inclusion, actively encourage a healthy work-life balance and flexible schedules, and strive to support our employees professionally and personally. PSU offers employees a substantial tuition discount, and we encourage our staff to take advantage of it, whether to pursue a degree or for personal interest. We are a department of dynamic, engaged, collaborative, and communicative people, and seek to attract employees who can add to our culture. Refer to our human resources pages to learn more about why we’re a great place to work.

The Slate Administrator is a key member of the Customer Relations and Documents (CRDOC) Team in the Office of Information Technology (OIT) at Portland State University (PSU). In this position, you will be an Administrator of the Slate Customer Relationship Management (CRM) system. You will:

• Administer and maintain the Slate CRM
• Build and maintain system functionality (workflows, automations, reports, etc.)
• Manage user access, permissions, and system configurations
• Ensure data integrity, system performance, and operational efficiency
• Coordinate system updates, enhancements, and testing
• Provide technical troubleshooting and user support
• Train users on system functionality and best practices

In this role, you will regularly collaborate with colleagues across campus, including University Marketing and Communications, Enrollment Management, Academic Advising, Student Success, Financial Aid, the Registrar’s Office, Student Financial Services, and more.

An overview of the job duties for this position is as follows:

• Design, Develop, and Deploy CRM Solutions (40%)
• Slate Administration (30%)
• Slate Training (20%)
• Other Duties as Assigned (10%)

Design, Develop, and Deploy CRM Solutions (40%): In collaboration with campus partners, design, develop, and deploy solutions to meet departmental and institutional goals. Maintain and update existing solutions to fix bugs or address changing business needs. Develop solutions that meet security, privacy, and accessibility guidelines. Create documentation of deployed solutions.

Slate Administration (30%): Monitor and troubleshoot application issues and collaborate with PSU teams and vendors to resolve them. Manage user access, permissions, and system configurations. Design and implement application configuration changes to enable and enhance business processes. Monitor system health, assess performance issues, and tune applications for optimal performance. Monitor alerts and logs to ensure system stability. Maintain data integrity and validation. Document system settings and processes. Maintain communication with users and other stakeholders to keep them informed of any planned or unplanned service downtimes. Provide support in times of emergency and outside of standard office hours.

Slate Training (20%): Provide Users, Coordinators, and Administrators with training, documentation, and best practices for Slate usage and development, including guidance on security, privacy, and accessibility. Collaborate with University Marketing and Communications or other departments to ensure technical and functional training alignment. Provide demonstrations and information for departments considering Slate to meet their needs.

This position is primarily on campus, with the option of working up to 1 day remotely per week.

Minimum Qualifications From Classification

This classification requires a basic foundation of knowledge and skills in systems analysis and related programming support functions generally obtained by a bachelor’s degree in computer science, or an equivalent amount of training and applied experience.

Additional Minimum Qualifications For This Position

• Bachelor’s Degree or 4 years of a combination of comparable work experience, training, and/or education.
• Demonstrated knowledge of application systems design, data modeling concepts, data analysis, and system administration.
• Experience administering or configuring a Customer Relationship Management (CRM) system
• Strong interpersonal skills and ability to communicate effectively, both verbally and written, with both technical and non-technical staff and with people from a diverse range of perspectives and backgrounds.
• Ability to work in a fast-paced, production environment and to provide occasional evening and weekend support
• Ability to work with sensitive/confidential information and to handle such information as required by Federal, State, and OIT regulations/policies

Preferred Qualifications

• Experience with Technolutions Slate
• Experience with SQL, XML, and JSON
• Experience with HTML, CSS, and JavaScript
• Experience working in Higher Education
• Proven experience building and maintaining professional working relationships
• Experience collaborating across a large organization to achieve shared goals and complete complex IT projects
• Ability to produce accurate and reliable work within deadlines

Align with OIT’s Attributes for Success:

• Coaching: you appropriately give, accept, and incorporate feedback from others.
• Communication: you exchange information and ideas well, verbally and in writing; communication is an essential tool for productivity and strong working relationships in OIT.
• Emotional Intelligence: you possess the capacity to be aware of, manage, and express your emotions; you handle interpersonal relationships with empathy and safety, enabling diverse types of people to work together.
• Proactive: you recognize and initiate opportunities to take action and prevent potential problems or threats.
• Teamwork: you identify with the larger organizational team and your role within it; you share resources, respond to requests, and support our organizational strategy.

Key Cultural Competencies

• Creates an environment that acknowledges, encourages and celebrates differences.
• Functions and communicates effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities and cultural backgrounds.
• Seeks opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement.
• Adheres to all PSU policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct.

Environmental Stewardship

Contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long-term sustainability goals.

Work Days/Hours

On campus Monday-Friday, 8am-5pm. Up to one day remote, with the approval of the supervisor.

Total Compensation Range & Benefits Statement

The starting salary rate for this position is between $66,132 and $79,358 per year.

The starting salary may be negotiable above this range; however, it is dependent upon the knowledge, experience, skills, and abilities of the chosen candidate, the budget of the hiring department, and approval from human resources.

• 95% premium-paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employees, spouses, or dependents at any of the Oregon Public Universities.

For more information about benefits, please visit PSU’s benefits page.

Please visit the Total Compensation Calculator to explore the added value of PSU’s employee benefits.

You will need to pass a background check and must be legally authorized to work in the United States, as our department is unable to sponsor any type of visa application or extensions.

Background Check Requirement

Background Check Required Yes If you have questions

Additional Information

If you have a disability and would like to request an accommodation to apply for a position, or once you receive a position with Portland State University, please call 503-725-4926 or email [e-mail].

This posting will remain open until finalists are identified; however, the committee will begin reviewing application materials on September 28, 2026, and we anticipate the first round of phone interviews to occur near October 15, 2026. Ideally, the start date will be near December 1, 2026.

Studies have shown that women and people of color are less likely to apply for jobs unless they meet every qualification in the job description, including the preferred qualifications. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background.

We encourage you to apply, even if you don’t believe you meet every one of our preferred qualifications.

We highly encourage you to read through all of the minimum qualifications and address how your skills relate to each of them in either your resume or cover letter.