Technical Manager and Architect, Customer Relations and Documents (CRDOC) Team

Career Center at Portland State University; Portland (OR); Hybrid; USD 96,000 - 118,000; Full time

Benefits offered by this job

Healthcare benefits

Tuition discount

Job summary

Career Center at Portland State University is seeking a Technical Manager and Architect to lead the CRDOC team, overseeing CRM and document management systems such as Slate and OnBase. You will manage a team of analysts, align architecture with campus needs, and ensure scalable, reliable software delivery.

The role requires hands-on technical leadership, collaboration across PSU offices, and ongoing governance of enterprise applications.

Qualifications

• Bachelor’s Degree or 4 years of comparable work experience
• Experience collaborating across a large organization to achieve shared goals and complete complex IT projects
• Proven experience building and maintaining professional working relationships
• Ability to produce accurate and reliable work within deadlines
• Demonstrated knowledge of application systems design, data modeling concepts, data analysis, and system administration
• Supervisory or leadership experience
• Strong interpersonal and written communication skills
• Ability to manage short and long-term projects and maintain code/documentation
• Willingness to provide occasional evening and weekend support
• Ability to handle sensitive/confidential information per regulations

Responsibilities

• Service Management and Solution Development (30%)
• Technical Architecture (25%)
• Team Supervision (25%)
• Project Management (10%)
• Other duties as assigned (10%)

Skills

Leadership

Team management

CRM concepts

Communication

Cross‑team collaboration

Education

Bachelor’s degree or equivalent

Tools

Technolutions Slate

Hyland OnBase

SQL

XML

JSON

HTML

CSS

JavaScript

Job description

Position Announcement

Position Details

Proposed Start Date 12/01/2026

Classification Title Information Technology and Telecommunications

Rank N - No Rank

Working Title Technical Manager and Architect, Customer Relations and Documents (CRDOC) Team Department 610140 - OIT Enterprise Info Tech Svcs

Position Number D97309

Representation UU - Unclassified Unrepresented Renewable Renewable End date, if applicable

Position FTE 1.0

Tenure Status F - Fixed Term

Position Summary

Brief Description of PSU/School/Dept

Portland State University (PSU) is a thriving campus of 21,000 students in downtown Portland, easily accessible by bike and public transit and surrounded by restaurants, food carts, parks, and local businesses. PSU is committed to offering opportunities to students from a variety of backgrounds and prides itself on providing access for low-income and nontraditional students. Our motto, “Let knowledge serve the city,” reflects our dedication to finding innovative, sustainable solutions to local and global problems. Our location in the heart of one of America’s most dynamic cities gives our students unmatched access to career connections and an internationally acclaimed cultural scene.

PSU’s Office of Information Technology (OIT) — ranked one of the Best Places to Work in IT for eight years — empowers students, faculty, and staff through technology. Our number one value is our employees: we build and foster a culture of inclusion, actively encourage a healthy work-life balance and flexible schedules, and strive to support our employees professionally and personally. PSU offers employees a substantial tuition discount, and we encourage our staff to take advantage of this, be it for pursuing a degree or for personal interest. We are a department of dynamic, engaged, collaborative, and communicative people, and seek to attract employees who can add to our culture. Refer to our human resources pages to learn more about why we’re a great place to work.

Job Overview

The Technical Manager and Architect leads the Customer Relations and Documents (CRDOC) Team in the Office of Information Technology (OIT) at Portland State University (PSU). The CRDOC team is responsible for administrating and developing several key university systems, including Technolutions Slate and Hyland OnBase.

In this position, you will be a hands‑on technical manager developing software and managing a team of Analyst Programmers. You will have a significant role in supporting the university’s Customer Relationship Management (CRM) and Document Management service offerings by ensuring that these systems are delivering on campus needs and priorities. You will also be responsible for the stability, scalability, and maintenance of team software applications through technical architecture, system governance, and enterprise‑level oversight.

In this role, you will regularly collaborate with colleagues across campus, including University Marketing and Communications, Enrollment Management, The Graduate School, Academic Advising, Student Success, Financial Aid, the Registrar’s Office, Schools and Colleges, University Financial Services, and more.

Job Duties

• Service Management and Solution Development (30%)
• Technical Architecture (25%)
• Team Supervision (25%)
• Project Management (10%)
• Other Duties as Assigned (10%)

Minimum Qualifications

• Bachelor’s Degree or 4 years of a combination of comparable work experience, training, and/or education.
• Experience collaborating across a large organization to achieve shared goals and complete complex IT projects
• Proven experience building and maintaining professional working relationships
• Ability to produce accurate and reliable work within deadlines
• Demonstrated knowledge of application systems design, data modeling concepts, data analysis, and system administration.
• Supervisory or leadership experience
• Strong interpersonal skills and ability to communicate effectively, both verbally and in writing, with both technical and non-technical staff and with people from a diverse range of perspectives and backgrounds
• Ability to manage a workload that includes short and long-term projects, immediate problem-solving, and ongoing maintenance of code and documentation
• Ability to work in a fast-paced, production environment and to provide occasional evening and weekend support
• Ability to work with sensitive/confidential information and to handle such information as required by Federal, State, and OIT regulations/policies

Preferred Qualifications

• Experience with Technolutions Slate
• Experience with Hyland OnBase
• Experience with SQL, XML, and JSON
• Experience with HTML, CSS, and JavaScript
• Experience working in Higher Education
• We ask our employees and applicants (that’s you!) to align with our OIT Attributes for Success:
• Coaching: you appropriately give, accept, and incorporate feedback from others.
• Communication: you exchange information and ideas well, verbally and in writing; communication is an essential tool for productivity and strong working relationships in OIT.
• Emotional Intelligence: you possess the capacity to be aware of, manage, and express your emotions; you handle interpersonal relationships with empathy and safety, enabling diverse types of people to work together.
• Proactive: you recognize and initiate opportunities to take action and prevent potential problems or threats.
• Teamwork: you identify with the larger organizational team and your role within it; you share resources, respond to requests, and support our organizational strategy.

Key Cultural Competencies

• Create an environment that acknowledges, encourages, and celebrates differences.
• Function and communicate effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities, and cultural backgrounds.
• Seek opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement.
• Adhere to all of PSU’s policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct.

Environmental Stewardship

Contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long-term sustainability goals.

Work Days/Hours

On Campus Monday-Friday, 8am-5pm. Up to one day remote, with the approval of the supervisor.

Total Compensation Range & Benefits Statement

Salary is dependent on several factors, and new employees will typically start around the Q1 level to allow for later growth within the salary band. PSU has a structured process for determining starting compensation, taking into account years of related experience, applicable skills, knowledge and abilities, market parity, and internal equity.

The starting annual salary for this position will be between $96,468 and $118,008 but may be negotiated above this rate dependent upon the factors above, the budget of the hiring department, and approval from HR.

An excellent benefits package includes 95% premium paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employee, spouse or dependent at any of the Oregon University System schools: https://www.pdx.edu/human-resources/benefits-overview.

Please visit our total compensation calculator to see the full value of our benefits package: https://www.pdx.edu/human-resources/psu-total-compensation-calculator.

Additional Information

If you have a disability and would like to request an accommodation to apply for a position, or once you receive a position with Portland State University, please call 503-725-4926 or email [e-mail]. This posting will remain open until finalists are identified; however, the committee will begin reviewing application materials on September 28, 2026, and we anticipate the first round of phone interviews to occur near October 15, 2026. Ideally, the start date will be near December 1, 2026.

Applicant Documents

• Resume
• Cover Letter
• Professional References