Digital Accessibility Associate - Hybrid/Remote Training

University Of Michigan; Ann Arbor (MI); Hybrid; USD 55,000 - 75,000; Full time

Job summary

University of Michigan is seeking a Digital Accessibility Analyst Associate within ITS Accessibility. This role ensures digital content, software, and applications meet WCAG 2.1 standards and coordinates testing, reporting, and training to enhance accessibility across university systems.

You will work with customers, staff, vendors, and teams to implement best practices, develop documentation, and deliver exceptional service. Reporting to the Assistant Director of Accessibility.

Qualifications

• Bachelor's degree in Information Science, Computer Science, HCI, or equivalent experience.
• 1+ years in roles with confidentiality, customer service and independent work.
• Understanding of building accessible products for all users including those with disabilities.
• Knowledge of WCAG 2.1 guidelines and WAI-ARIA specifications.
• Understanding of assistive technology user experience.
• Proficiency in accessibility testing tools and techniques.
• Experience teaching accessibility concepts to non-specialist audiences.
• Experience communicating progress using shared work management systems.

Responsibilities

• Ensure web content and systems meet accessibility standards
• Provide guidance and training on accessibility best practices
• Conduct accessibility testing and deliver reports
• Collaborate with the IT community to promote and improve accessibility
• Support the provision of assistive technology tools and features
• Contribute to projects
• Support services within ITS Accessibility
• Contribute to and deliver accessibility training

Skills

Confidentiality & customer service

Accessibility testing tools

WCAG 2.1 & WAI-ARIA

Assistive technology UX

Communication of progress

Accessible product development

Multi-stage work processes

Teaching accessibility concepts

Education

Bachelor's degree in Information Science/CS/HCI or equivalent

Job description

University of Michigan is seeking a Digital Accessibility Analyst Associate within ITS Accessibility. This role ensures digital content, software, and applications meet WCAG 2.1 standards and coordinates testing, reporting, and training to enhance accessibility across university systems.

You will work with customers, staff, vendors, and teams to implement best practices, develop documentation, and deliver exceptional service. Reporting to the Assistant Director of Accessibility.