Dietary Aide - Wait Staff

Brigham House; Clinton (MA); On-site; USD 17,000 - 25,000; Full time

Job summary

Brigham House seeks a per diem Dietary Wait Staff to deliver courteous dining service in Corcoran House Assisted Living, Clinton, MA. You will assist residents with menus, seating, and dining options while maintaining a clean and welcoming dining room.

You will work closely with the Food Service Director to ensure meals meet residents’ needs and standards, promote resident satisfaction, and participate in daily side work and safety procedures.

Qualifications

• High School education or equivalent is required.
• 1-2 years of dining room or wait staff experience preferred.
• Knowledge of food handling and safety standards is expected.
• Strong organizational and time-management skills.
• Ability to resolve customer dissatisfaction professionally.

Responsibilities

• Provide courteous, compassionate dining service in a restaurant-style atmosphere.
• Collaborate with the Food Service Director to support menu planning and resident satisfaction.
• Foster teamwork across staff and residents.
• Assist new residents with menus, seating, dining options, and hours.
• Maintain cleanliness and sanitization of dining areas and equipment.
• Serve beverages and handle meal orders accurately and on time.
• Complete side work per shift checklists and SOPs.
• Follow established protocols and policies.
• Support special events held in the dining room.
• Perform other duties as assigned.

Skills

Customer service

Time management

Teamwork

Food handling knowledge

Education

High School or equivalent

Job description

Description

Job Title: Dietary Wait Staff

Location: Corcoran House Assisted Living Clinton, MA 01510

Hours: Per Diem

Job Summary

The Dining Room Dietary Aide, Waitstaff is responsible for providing courteous, compassionate service to Residents, their families and guests covering all aspects of table-side service, prep and side work, and the cleanliness and presentation of all dining and food service areas.

Requirements

Duties and Responsibilities

The following essential functions are the fundamental requirements of the position:

• Provide a high level of courteous, compassionate customer service and promote a restaurant-style personalized dining atmosphere.
• Work closely with the food service director to promote resident satisfaction with food and dining programs by communicating concerns, suggestions, and compliments from residents, families, and guests in order to support menu planning and resident satisfaction.
• Create a strong sense of team-work and cooperation among all staff throughout the community.
• Assist new Residents by familiarizing them with the menus, seating, dining options, and hours.
• Be understanding with and compassionate to the challenges of aging that residents, families, and/or guests may be facing that will require patience and personalized service.
• Set tables in accordance with standards set by the Food Service Director and HallKeen.
• Serve beverages as requested by Residents.
• Complete side work as based on all shift checklists, including the Standard Operating Procedures, Daily Tasks, and Weekly Tasks.
• Be familiar with the daily menu for each respective meal time and be aware of any changes.
• Review the menu, answer any questions as appropriate, record, and deliver meal orders accurately and timely.
• Remove used or soiled plates, utensils, glasses, and linens from tables as needed and directed.
• Maintain cleanliness and sanitization of chairs, tables, carpets, floors, condiment containers, serving surfaces, and other equipment used in the dining room, both in-between meal times and on a daily basis as assigned.
• Respond to Resident/Family comments, concerns or suggestions about dining with respect and communicate all information to the Food Service Director for attention.
• When the Food Service Director is not present, accept direction from the designated shift supervisor (cook) consistent with the expectations of the position.
• Work assigned shifts as scheduled with timely arrival and departure.
• Be familiar with and follow protocols, policies and practices established by HallKeen Assisted Living, the Food Service Director, ServSafe, Board of Health, and any others as applicable.
• Assist with special events and functions when hosted in the Dining Room.
• Perform other duties as requested or assigned.

Minimum Qualifications

• High School Education or equivalent
• 1-2 years of successful dining room or restaurant wait staff experience
• Working knowledge of food handling and safety standards as well as basic kitchen operation
• Strong organization and time management skills
• Ability to respectfully resolve customer dissatisfaction issues

Required Behavior

• Able to build positive and strong relationships with employees, coworkers, Residents, families and guests.
• Focused on and dedicated to providing excellence in courteous, compassionate customer service.
• Able to handle multiple tasks and priorities

Physical Demands

• Physically able to move up to 50lbs without assistance.
• Physically able to bend, reach and work in small areas.
• Physically able to push and pull equipment and furnishings.
• Physically able to stand for long periods of time.