Dietary Aide - Wait Staff

Hallkeen-Assisted-Living-Communities; Clinton (MA); On-site; USD 17,000 - 22,000; Part time

Job summary

The Dining Room Dietary Aide, Waitstaff is responsible for providing courteous, compassionate service to Residents, their families and guests covering all aspects of table-side service, prep and side work, and the cleanliness and presentation of all dining and food service areas.

The Dining Room Dietary Aide will work per diem shifts at Corcoran House Assisted Living in Clinton, MA, collaborating with the Food Service Director and shift supervisor, upholding HallKeen standards, and assisting

Qualifications

• 1-2 years of dining room or restaurant wait staff experience.
• Working knowledge of food handling and safety standards.
• Strong organization and time management skills.
• Ability to respectfully resolve customer dissatisfaction issues.

Responsibilities

• Provide courteous, compassionate customer service in a restaurant-style dining atmosphere.
• Promote resident satisfaction by communicating concerns and menu feedback to staff.
• Create a strong sense of teamwork among all staff in the community.
• Assist new Residents by familiarizing them with menus and dining options.
• Set tables according to standards and deliver orders accurately and timely.
• Maintain cleanliness and sanitization of dining areas and equipment.
• Follow established policies and participate in special events in the Dining Room.

Skills

Customer service

Organization

Time management

Conflict resolution

Education

High School Education or equivalent

Job description

Description

Job Title: Dietary Wait Staff

Location: Corcoran House Assisted Living Clinton, MA 01510

Hours: Per Diem

Job Summary

The Dining Room Dietary Aide, Waitstaff is responsible for providing courteous, compassionate service to Residents, their families and guests covering all aspects of table-side service, prep and side work, and the cleanliness and presentation of all dining and food service areas.

Requirements

Duties and Responsibilities

The following essential functions are the fundamental requirements of the position:

• Provide a high level of courteous, compassionate customer service and promote a restaurant-style personalized dining atmosphere.
• Work closely with the food service director to promote resident satisfaction with food and dining programs by communicating concerns, suggestions, and compliments from residents, families, and guests in order to support menu planning and resident satisfaction.
• Create a strong sense of team-work and cooperation among all staff throughout the community.
• Assist new Residents by familiarizing them with the menus, seating, dining options, and hours.
• Be understanding with and compassionate to the challenges of aging that residents, families, and/or guests may be facing that will require patience and personalized service.
• Set tables in accordance with standards set by the Food Service Director and HallKeen.
• Serve beverages as requested by Residents.
• Complete side work as based on all shift checklists, including the Standard Operating Procedures, Daily Tasks, and Weekly Tasks.
• Be familiar with the daily menu for each respective meal time and be aware of any changes.
• Review the menu, answer any questions as appropriate, record, and deliver meal orders accurately and timely.
• Remove used or soiled plates, utensils, glasses, and linens from tables as needed and directed.
• Maintain cleanliness and sanitization of chairs, tables, carpets, floors, condiment containers, serving surfaces, and other equipment used in the dining room, both in-between meal times and on a daily basis as assigned.
• Respond to Resident/Family comments, concerns or suggestions about dining with respect and communicate all information to the Food Service Director for attention.
• When the Food Service Director is not present, accept direction from the designated shift supervisor (cook) consistent with the expectations of the position.
• Work assigned shifts as scheduled with timely arrival and departure.
• Be familiar with and follow protocols, policies and practices established by HallKeen Assisted Living, the Food Service Director, ServSafe, Board of Health, and any others as applicable.
• Assist with special events and functions when hosted in the Dining Room.
• Perform other duties as requested or assigned.

Minimum Qualifications

• High School Education or equivalent
• 1-2 years of successful dining room or restaurant wait staff experience
• Working knowledge of food handling and safety standards as well as basic kitchen operation
• Strong organization and time management skills
• Ability to respectfully resolve customer dissatisfaction issues

Required Behavior

• Able to build positive and strong relationships with employees, coworkers, Residents, families and guests.
• Focused on and dedicated to providing excellence in courteous, compassionate customer service.
• Able to handle multiple tasks and priorities

Physical Demands

• Physically able to move up to 50lbs without assistance.
• Physically able to bend, reach and work in small areas.
• Physically able to push and pull equipment and furnishings.
• Physically able to stand for long periods of time.