Diesel Shop Lead & Technician Supervisor

Allegiance Fire and Rescue; Hartford (CT); On-site; USD 65,000 - 90,000; Full time

Job summary

Allegiance Fire and Rescue in Hartford, CT is seeking a Shop Foreman to oversee diesel truck technicians, diagnose and repair heavy equipment, and provide timely technical support to customers and the service office.

The role requires 3+ years in a diesel shop and 3+ years in a leadership or service writer role, with strong customer service skills and PC proficiency. A valid driver's license is required; CDL is a plus.

Qualifications

• 3+ years of diesel truck shop experience
• 3+ years in a leadership role or service writer role
• Customer service and leadership qualities
• Driver’s license required
• CDL a plus
• Proficient in the use of a personal computer and basic applications

Responsibilities

• Provide service to customers by overseeing the technicians diagnosing and/or repairing light, medium, and heavy-duty trucks and equipment using special tools and equipment according to Technical Manual procedures
• Provide timely and accurate technical support/information to service office & customers
• Follow all safety rules and regulations in performing work duties
• Communicate problems and resolutions to supervisor and customers, if requested
• Oversee tagging of warranty parts and write warranty stories
• Test drive repaired vehicles
• Assist technicians with troubleshooting, malfunctions on equipment, and repairs
• Use diagnostic software to find and repair the issue
• Distribute repair orders fairly and evenly
• Manage shop workflow
• Review and adjust repair estimates
• Assist with other projects as needed

Skills

Diesel truck shop

Leadership experience

Customer service

Driver's license

CDL preferred

PC skills

Job description

Allegiance Fire and Rescue in Hartford, CT is seeking a Shop Foreman to oversee diesel truck technicians, diagnose and repair heavy equipment, and provide timely technical support to customers and the service office.

The role requires 3+ years in a diesel shop and 3+ years in a leadership or service writer role, with strong customer service skills and PC proficiency. A valid driver's license is required; CDL is a plus.