Diesel Service Writer — Customer-Driven & Upsell Pro

B&C Diesel Services; Virginia (MN); On-site; USD 40,000 - 90,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discount

Health insurance

Paid time off

Vision insurance

Job summary

B&C Diesel Services is seeking a knowledgeable Service Writer to join our team. You will act as a liaison between customers and the service department to ensure maintenance and repair needs are clearly communicated and addressed.

Responsibilities include greeting customers, documenting concerns, providing detailed estimates, upselling services, scheduling appointments, maintaining records, following up after service, and staying current with promotions and product knowledge.

Qualifications

• Strong mechanical knowledge of automotive systems, including diesel.
• Dealership experience or as a mechanic preferred.
• Proficiency in upselling automotive services while maintaining excellent customer relations.
• Exceptional customer service skills with the ability to communicate effectively with diverse clientele.
• Familiarity with tire service procedures, alignment processes, and general automotive repair practices.
• Ability to work collaboratively within a team-oriented environment while managing multiple tasks.

Responsibilities

• Greet customers and assess their vehicle maintenance or repair needs.
• Document customer concerns and relay information to the service technicians.
• Provide detailed estimates for repairs and maintenance services.
• Upsell additional services based on vehicle condition and customer needs.
• Schedule service appointments and manage the workflow in the service department.
• Maintain accurate records of customer interactions, services performed, and parts used.
• Follow up with customers post-service to ensure satisfaction and address any further questions or concerns.
• Stay updated on dealership promotions, service specials, and product knowledge.

Skills

Diesel engine knowledge

Dealership experience

Upselling skills

Customer service excellence

Tire service & alignment familiarity

Team collaboration

Tools

Service software

Job description

B&C Diesel Services is seeking a knowledgeable Service Writer to join our team. You will act as a liaison between customers and the service department to ensure maintenance and repair needs are clearly communicated and addressed.

Responsibilities include greeting customers, documenting concerns, providing detailed estimates, upselling services, scheduling appointments, maintaining records, following up after service, and staying current with promotions and product knowledge.