Diesel Service Writer & Estimates Liaison

Jgpete; Springville, Northern (UT, KY); Hybride; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Paid time off

401K with company match

Résumé du poste

Jgpete is seeking a reliable Service Writer to join our diesel service team in Springville, Utah. You will be the primary liaison between customers and diesel technicians, ensuring accurate documentation of repair needs and clear communication of timelines and estimates.

In this fast-paced shop, you will manage repair orders, coordinate with technicians, review work for accurate billing, and maintain organized service records. Excellent customer service and multitasking skills are essential.

Qualifications

• High school diploma or equivalent.
• Experience as service writer, service advisor, or shop coordinator preferred (diesel or heavy equipment industry a plus).
• Strong communication and customer service skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong organizational and problem-solving skills.
• Ability to interpret technician notes and convert them into customer-friendly explanations.

Responsabilités

• Greet customers and collect detailed notes about service concerns.
• Create, open, and manage repair orders.
• Communicate repair needs, timelines, and estimates to customers.
• Coordinate with diesel technicians to ensure accurate diagnosis and repair.
• Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
• Review completed work orders for accuracy and proper billing.
• Maintain organized records of service history.
• Ensure compliance with company policies and safety procedures.
• Assist with general administrative tasks to support shop operations.

Connaissances

Customer service

Communication

Multitasking

Organization

Interpreting notes

Formation

High school diploma

Description du poste

Jgpete is seeking a reliable Service Writer to join our diesel service team in Springville, Utah. You will be the primary liaison between customers and diesel technicians, ensuring accurate documentation of repair needs and clear communication of timelines and estimates.

In this fast-paced shop, you will manage repair orders, coordinate with technicians, review work for accurate billing, and maintain organized service records. Excellent customer service and multitasking skills are essential.