Diesel Service Writer

Trillium Staffing; Powell (TX); On-site; USD 54,000 - 66,000; Full time

Job summary

Trillium Professional is seeking a Diesel Service Writer in the Caddo Mills area to manage end-to-end service for medium- and heavy-duty trucks.

This direct-hire opportunity requires autonomy, direct negotiation with fleet managers, and the ability to handle multiple brands such as Freightliner, Kenworth, Peterbilt, Mack and Volvo. The position pays $60k per year.

Qualifications

• 3 years of service writing experience within an independent or dealership heavy-duty repair or mixed-fleet environment.
• Strong foundational knowledge of diverse commercial truck makes, models, and diesel emissions systems.
• Proven ability to navigate aftermarket parts networks and local supplier inventories to control costs.

Responsibilities

• Fleet Management: act as the primary contact for local businesses and independent operators to minimize downtime.
• Multi-Brand Scoping: translate customer descriptions into accurate technician work orders for multiple brands.
• Estimate Creation: build repair estimates and source parts, securing quick approvals from decision-makers.
• Workflow Optimization: balance daily shop schedule and adjust priorities for emergencies.
• Billing & Warranty: manage warranty claims and finalize invoices on-site.

Skills

Service writing

Diesel engines knowledge

Parts sourcing

Customer communication

Job description

Trillium Professional has a direct hire opportunity in the Caddo Mills area for a Diesel Service Writer.

You will manage the end-to-end service process for a wide range of medium- and heavy-duty vehicles. Your role requires high autonomy, direct negotiation with fleet managers, and the flexibility to handle multiple truck brands (such as Freightliner, Kenworth, Peterbilt, Mack and Volvo) simultaneously.

Key Responsibilities

• Fleet Management: Act as the primary contact for local businesses and independent operators to minimize their vehicle downtime.
• Multi-Brand Scoping: Translate customer descriptions of diverse engine platforms (Cummins, Detroit, PACCAR, CAT) into accurate technician work orders.
• Estimate Creation: Build custom repair estimates, source parts from various local vendors, and secure quick approvals directly from decision-makers.
• Workflow Optimization: Balance the daily shop schedule dynamically, adjusting priorities when emergency roadside or drop-in fleet repairs arrive.
• Billing & Warranty: Manage independent warranty claims, process final invoices, and handle customer payments on-site.

This is a direct-hire opportunity and the pay is $60k/year.

Qualifications & Skills

• Experience:3years of service writing experience, specifically within an independent or dealershipheavy-duty repair or mixed-fleet environment.
• Technical Adaptability: Strong foundational knowledge of diverse commercial truck makes, models, and general diesel emissions systems.
• Parts Sourcing: Proven ability to navigate aftermarket parts networks and local supplier inventories efficiently to control costs.
• Communication: Exceptional face-to-face and phone communication skills tailored to truck drivers and small business owners.

Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.