Diesel Service Operations Manager

R&D Truck Repair; Avon (MA); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Uniforms provided

Monthly bonus program

Job summary

R&D Truck Repair is seeking a full-time service manager/lead mechanic with strong experience in truck service and diesel engines. The role emphasizes scheduling, inventory control, and customer service, with a focus on safety and policy adherence.

Preferred candidates have a high school diploma or GED, trade school certification as a mechanic, and DOT training. The position offers comprehensive benefits and a performance-based bonus program.

Qualifications

• Minimum 5 years in truck service and repair, including diesel engines.
• DOT type training or certification preferred.
• Strong English writing and basic math skills required.

Responsibilities

• Set up daily schedule for technicians and assign labor lines.
• Develop systems and processes for the department to ensure smooth operation.
• Ensure parts are in-stock or ordered in a timely manner for repairs.
• Oversee purchasing procedures and inventory control to meet service goals.
• Handle parts inventory and track expenses to optimize costs.
• Address customer complaints courteously and professionally and resolve issues.
• Maintain up-to-date knowledge of warranty, policy, and return procedures.
• Ensure adherence to employee schedules and absenteeism/tardiness policies.

Skills

5+ years truck service experience

DOT training

English writing

Basic math

Education

High School Diploma or GED

Trade School certified as a mechanic

Job description

R&D Truck Repair is seeking a full-time service manager/lead mechanic with strong experience in truck service and diesel engines. The role emphasizes scheduling, inventory control, and customer service, with a focus on safety and policy adherence.

Preferred candidates have a high school diploma or GED, trade school certification as a mechanic, and DOT training. The position offers comprehensive benefits and a performance-based bonus program.