Diesel Service Manager

R&D Truck Repair; Avon (MA); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Uniforms provided

Monthly bonus program

Job summary

R&D Truck Repair is seeking a full-time service manager/lead mechanic with strong experience in truck service and diesel engines. The role emphasizes scheduling, inventory control, and customer service, with a focus on safety and policy adherence.

Preferred candidates have a high school diploma or GED, trade school certification as a mechanic, and DOT training. The position offers comprehensive benefits and a performance-based bonus program.

Qualifications

• Minimum 5 years in truck service and repair, including diesel engines.
• DOT type training or certification preferred.
• Strong English writing and basic math skills required.

Responsibilities

• Set up daily schedule for technicians and assign labor lines.
• Develop systems and processes for the department to ensure smooth operation.
• Ensure parts are in-stock or ordered in a timely manner for repairs.
• Oversee purchasing procedures and inventory control to meet service goals.
• Handle parts inventory and track expenses to optimize costs.
• Address customer complaints courteously and professionally and resolve issues.
• Maintain up-to-date knowledge of warranty, policy, and return procedures.
• Ensure adherence to employee schedules and absenteeism/tardiness policies.

Skills

5+ years truck service experience

DOT training

English writing

Basic math

Education

High School Diploma or GED

Trade School certified as a mechanic

Job description

Benefits:

• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off

This is a full-time position and we're looking for a professional with experience in the field and well-developed organizational skills.

Set up daily schedule for technicians, assign labor lines to technicians, develop systems and processes for the department to ensure smooth operation.

Ensure parts are in-stock or ordered in a timely manner as needed for all scheduled repairs.

Accomplish objectives through the use of proper purchasing procedures and inventory control.

Handle the parts inventory and track expenses.

Handle and resolve customer complaints courteously and professionally.

Keep up-to-date on manufacturer warranty, policy, and return procedures.

Ensure that all employees follow their assigned work schedules and enforce to the absenteeism, reporting and tardiness policy.

Ensure that incoming inventory is stocked in the correct location.

Accurately price parts and accessories using the proper pricing source.

Implement & carry out safety requirements.

Competitive pay and health insurance PAID in full available. Paid sick leave, vacation time, holidays, uniforms provided and monthly bonus program.

Prefer High School Diploma or GED Certificate. Trade School certified as a mechanic will be very helpful.

Prefer 5 years of experience in the truck service and repair industry as a mechanic or lead mechanic servicing diesel engines and all their allied equipment and parts. Also, the experience must include complete DOT type training.

Service manager is required to be able to write English and have basic math skill.