DIESEL TRUCK SHOP Service Manager

Tonys Truck ELectric; Newark (NJ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid time off

Benefits/Perks

Careers Advancement Opportunities

Competitive Compensation

Job summary

Tonys Truck Electric in Newark, New Jersey, is seeking a Truck Shop Service Manager to lead our service team. The ideal candidate should possess excellent communication skills and substantial management experience, ensuring a positive environment and high customer satisfaction.

You will oversee service advisors and handle customer inquiries while managing documentation in our busy automotive service center. A strong background in automotive service and a commitment to mentoring staff are essential for this role.

Qualifications

• Successful completion of a pre-employment drug and background screening.
• At least 5 years of experience as a Truck Service Manager.
• Deep understanding of automotive technology and repair services.

Responsibilities

• Manage a team of truck service professionals to enhance morale and customer satisfaction.
• Ensure repairs and maintenance tasks are completed timely.
• Mentor employees on improving sales and customer service techniques.
• Oversee day-to-day operations of the service department.
• Manage service department paperwork, including manuals, invoices, repair orders, and maintenance records.

Skills

Communication skills

Customer relationship skills

Management experience

Service writing

Job description

Benefits

• Paid time off
• Benefits/Perks
• Careers Advancement Opportunities
• Competitive Compensation

Job Summary

We are looking for a Truck Shop Service Manager to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience.

Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including overseeing service advisors, addressing customer inquiries, and managing required documentation.

Responsibilities

• Manage a team of truck service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability
• Ensure repairs and maintenance tasks are completed in a timely manner
• Mentor employees on best practices for improving sales and customer service techniques
• Oversee day-to-day operations of the service department
• Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records

Qualifications

• Successful completion of a pre-employment drug and background screening
• At least 5 years of experience as an Truck Service Manager.
• Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required