Diesel Service Manager: Lead Team and Customer Excellence

Velocity Truck Group; Warsaw (NC); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

401k with match

Health insurance

Dental & Vision

Life Insurance

Paid Vacation

Sick Leave

Employee discounts

Training programs

Job summary

Velocity Vehicle Group is seeking a Service Manager to oversee the daily operations of the service department, manage the budget, and maintain strong customer relations. The role requires 10+ years in trucking service, leadership ability, and excellent communication and accounting skills.

They offer a competitive salary, bonus plan, and full-time position with a comprehensive benefits package including 401k match, health, dental, vision, life insurance, and paid time off.

Qualifications

• Minimum of ten (10) years of experience in the service department of the trucking industry.
• Technician experience is highly preferred.
• Demonstrated excellent customer service skills.
• Strong communication skills, both verbal and written.
• Must exhibit leadership qualities, with the ability to lead and motivate teams effectively.
• Team-oriented mindset, fostering collaboration and cooperation among team members.
• Proactive and demonstrates initiative in problem-solving and decision-making.
• Proficiency in computer usage and strong accounting skills are essential for this role.
• Must be able to pass post offer drug test.

Responsibilities

• Prepare and manage the annual budget, reviewing daily performance reports and identifying trends to enhance profitability.
• Supervise personnel, including selecting and hiring employees, scheduling work assignments, conducting safety meetings, providing training, coaching, counseling, and conducting performance appraisals.
• Maintain high standards of customer service, communicate service standards to department personnel, resolve customer complaints, and visit customers to establish and maintain excellent relations.
• Ensure compliance with waste management and safety regulations, including tracking and filing necessary documentation and scheduling mitigation repairs based on audit findings.

Skills

Customer service skills

Leadership

Communication skills

Team leadership

Proactive problem-solving

Accounting skills

Computer skills

Job description

Velocity Vehicle Group is seeking a Service Manager to oversee the daily operations of the service department, manage the budget, and maintain strong customer relations. The role requires 10+ years in trucking service, leadership ability, and excellent communication and accounting skills.

They offer a competitive salary, bonus plan, and full-time position with a comprehensive benefits package including 401k match, health, dental, vision, life insurance, and paid time off.