Truck Service Manager — Growth, Leadership & Benefits

Velocity Vehicle Group; Warsaw (NC); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Fantastic Culture

401k + match

Health, dental & Vision

Life Insurance

Paid Vacation

Sick Leave

Employee discounts

Training programs

Job summary

Velocity Vehicle Group seeks a Service Manager to oversee the daily operations of the service department, manage the budget, schedule expenditures and maintain strong customer relations.

Requirements include a minimum of ten years in a trucking service department, preferred technician experience, exceptional customer service, strong written and verbal communication, leadership ability, teamwork, proactive problem solving, and solid accounting and computer skills.

Qualifications

• Minimum of ten (10) years of experience in the service department of the trucking industry.
• Technician experience is highly preferred.
• Demonstrated excellent customer service skills.
• Strong communication skills, both verbal and written.
• Must exhibit leadership qualities, with the ability to lead and motivate teams effectively.
• Team-oriented mindset, fostering collaboration and cooperation among team members.
• Proactive and demonstrates initiative in problem-solving and decision-making.
• Proficiency in computer usage and strong accounting skills are essential for this role.

Responsibilities

• Prepare and manage the annual budget, reviewing daily performance reports and identifying trends to enhance profitability.
• Supervise personnel, including selecting and hiring employees, scheduling work assignments, conducting safety meetings, providing training, coaching, counseling, and conducting performance appraisals.
• Maintain high standards of customer service, communicate service standards to department personnel, resolve customer complaints, and visit customers to establish and maintain excellent relations.
• Ensure compliance with waste management and safety regulations, including tracking and filing necessary documentation and scheduling mitigation repairs based on audit findings.

Skills

Leadership

Customer service

Communication

Teamwork

Problem-solving

Computer skills

Attention to detail

Budgeting

Supervision

Safety

Job description

Velocity Vehicle Group seeks a Service Manager to oversee the daily operations of the service department, manage the budget, schedule expenditures and maintain strong customer relations.

Requirements include a minimum of ten years in a trucking service department, preferred technician experience, exceptional customer service, strong written and verbal communication, leadership ability, teamwork, proactive problem solving, and solid accounting and computer skills.