Outside Service Sales Representative - Service Department - Phoenix & Tucson, AZ

Velocity Truck Group; Phoenix, Northern (AZ, KY); Hybrid; USD 60,000 - 100,000; Full time

Benefits offered by this job

Fantastic Culture

401k + match

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Vacation

Sick Leave

Employee Discounts

Training Programs

Career Advancement

Job summary

Velocity Vehicle Group, based in Phoenix, AZ, is seeking a Service Salesperson to drive service revenue and cultivate strong relationships with fleet customers. You will manage repair expectations and provide prompt service for trucks, helping to sustain high customer satisfaction.

The role emphasizes outside sales, selling Freightliner products, and delivering outstanding customer service within a dynamic team and competitive benefits package.

Qualifications

• 10+ years of experience in service department of trucking industry.
• Technician experience.
• Excellent customer service skills.
• Strong communication skills.
• Must exhibit leadership qualities.
• Must exhibit teamwork qualities.
• Able to work with minimum supervision.
• Shows Initiative.

Responsibilities

• Prospect and generate service revenue for the service department.
• Develop and maintain excellent relationships with existing clients, including large fleet customers.
• Manage repair expectations to ensure excellent customer service and provide immediate service to trucks.
• Spend more than 50% of time outside the office engaging in the selling of Freightliner products.

Skills

Truck service experience

Excellent customer service

Strong communication

Leadership

Teamwork

Self-motivation

Job description

Who We Are:

At Velocity Vehicle Group (VVG), we represent a premium commercial brand in medium to heavy truck dealerships. We provide a full-service experience, from exceptional sales teams to highly skilled technicians and readily available parts. Our mission is to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies. Combined with our Leasing and Rental business and financial services division, VVG stands as the premier truck dealership.

What's in it for You:

Velocity Vehicle Group is a dynamic and rapidly expanding organization, and we're on the lookout for individuals who relish daily challenges and are passionate about delivering top-notch customer service, both within the company and to our valued clients. When you join VVG, you'll experience an extraordinary work environment, complete with competitive compensation and a comprehensive benefits package, including 401K with matching, as well as Medical, Dental, and Vision coverage. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work culture!

What You'll Do:

The Service Salesperson is responsible for prospecting and generating Service Revenue for the Service Department as well as developing and maintaining excellent customer relationships with existing clients including, large fleet customers. The Service Salesperson manages the repair expectations for assigned customers to ensure excellent customer service and provide immediate service to trucks thereby maintaining the customer relationship. The Service Salesperson spends more than 50% of his or her time outside the office engaging in the selling of Freightliner products.

Job Duties:

• Develops and maintains a thorough knowledge of Daimler products and pricing
• Identifies leads, manages prospects, and acquires new business
• Meets or exceeds business sales goals
• Completes prospecting activities to secure first and follow up appointment with decision makers
• Schedules and documents activities
• Prepares and delivers proposals/presentations to customers and key decision makers
• Prepares and drafts sales agreements and other paperwork needed to complete the sale in a timely manner
• Develops and maintains an awareness of the market behavior and competitive trends and responds accordingly
• Regularly meets with supervisor and service managers to review weekly sales activities, progress on goals and status of prospective customers

Customer Service Responsibilities:

• Maintains excellent customer service standard
• Resolves customer complaints and provides conflict resolution to customers
• Visits customers to provide and maintain excellent customer relations

Required Skills and Qualifications:

• 10+ years of experience in service department of trucking industry
• Technician experience
• Excellent customer service skills
• Strong communication skills
• Must exhibit leadership qualities
• Must exhibit teamwork qualities
• Able to work with minimum supervision
• Shows Initiative

Physical Requirements:

• Must be able to pass post-offer drug screening, physical examination and background check

Compensation:

• Base salary:$60,000–$100,000 annually (based on experience and qualifications)
• Plus Commission Plan
• Full-time position

Benefits Velocity Vehicle Group Offers:

• Fantastic Culture
• 401k + match
• Health, Dental & Vision Insurance + HSA & FSA
• Employer paid Life Insurance
• Paid Vacation Days
• Sick Leave
• Company perks such as employee discounts, company events and training programs
• Excellent Training and Career Advancement Opportunities

Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.