Diesel Service Advisor | Fast-Paced Shop with Growth

Kenly 95; Northern (KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts on meals

Career growth

Team environment

Stable full-time employment

Job summary

Kenly 95 Petro TA Service Center is hiring a Diesel Service Advisor / Service Writer to join our fast-paced, high-volume shop. This role focuses on coordinating repairs, documenting service orders, and delivering an exceptional experience to truck drivers and fleet operators.

As the key link between customers and diesel technicians, you will communicate clearly, maintain accurate records, and provide timely updates on repair status, timelines, and costs. Evening shift, full-time, on-site.

Qualifications

• Experience in customer service or automotive advising preferred.
• Ability to communicate clearly with customers and technicians.
• Strong organizational and multitasking abilities.

Responsibilities

• Greet and assist customers professionally, assessing their service needs
• Accurately document repair orders and service requests
• Communicate with technicians to coordinate repairs, maintenance, and schedules
• Provide clear, timely updates to customers on repair status, timelines, and costs
• Recommend additional services based on vehicle condition and customer needs
• Maintain detailed service records and ensure accurate documentation in management systems
• Support shop workflow to maximize efficiency and customer satisfaction
• Deliver consistent, high-quality service that builds trust and repeat business

Skills

Customer service

Communication

Organization

Multitasking

Problem solving

Computer skills

Service software

Tools

Service management software

Job description

Kenly 95 Petro TA Service Center is hiring a Diesel Service Advisor / Service Writer to join our fast-paced, high-volume shop. This role focuses on coordinating repairs, documenting service orders, and delivering an exceptional experience to truck drivers and fleet operators.

As the key link between customers and diesel technicians, you will communicate clearly, maintain accurate records, and provide timely updates on repair status, timelines, and costs. Evening shift, full-time, on-site.