Service Advisor

Kenly 95; Northern (KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts on meals

Career growth

Team environment

Stable full-time employment

Job summary

Kenly 95 Petro TA Service Center is hiring a Diesel Service Advisor / Service Writer to join our fast-paced, high-volume shop. This role focuses on coordinating repairs, documenting service orders, and delivering an exceptional experience to truck drivers and fleet operators.

As the key link between customers and diesel technicians, you will communicate clearly, maintain accurate records, and provide timely updates on repair status, timelines, and costs. Evening shift, full-time, on-site.

Qualifications

• Experience in customer service or automotive advising preferred.
• Ability to communicate clearly with customers and technicians.
• Strong organizational and multitasking abilities.

Responsibilities

• Greet and assist customers professionally, assessing their service needs
• Accurately document repair orders and service requests
• Communicate with technicians to coordinate repairs, maintenance, and schedules
• Provide clear, timely updates to customers on repair status, timelines, and costs
• Recommend additional services based on vehicle condition and customer needs
• Maintain detailed service records and ensure accurate documentation in management systems
• Support shop workflow to maximize efficiency and customer satisfaction
• Deliver consistent, high-quality service that builds trust and repeat business

Skills

Customer service

Communication

Organization

Multitasking

Problem solving

Computer skills

Service software

Tools

Service management software

Job description

Description

Kenly 95 Petro Travel Center | Full-Time | Evening Shift

Kenly 95 Petro TA Service Center is hiring a Diesel Service Advisor / Service Writer to join our fast-paced, high-volume shop. This role is perfect for customer-focused professionals who enjoy problem-solving, coordinating repairs, and delivering excellent service to truck drivers, fleet operators, and commercial vehicle customers.

As a Service Advisor, you are the key link between our customers and diesel technicians, ensuring clear communication, accurate documentation, and a smooth service experience from start to finish.

Requirements

Responsibilities

• Greet and assist customers professionally, assessing their service needs
• Accurately document repair orders and service requests
• Communicate with technicians to coordinate repairs, maintenance, and schedules
• Provide clear, timely updates to customers on repair status, timelines, and costs
• Recommend additional services based on vehicle condition and customer needs
• Maintain detailed service records and ensure accurate documentation in management systems
• Support shop workflow to maximize efficiency and customer satisfaction
• Deliver consistent, high-quality service that builds trust and repeat business

Qualifications

• Strong customer service and communication skills
• Organized, detail-oriented, and able to handle multiple priorities
• Comfortable working in a busy, high-volume diesel service environment
• Professional, positive attitude with a strong work ethic
• Ability to think quickly and solve problems effectively
• Comfortable using computers and service management software
• Previous experience as a Service Advisor, Diesel Service Writer, Automotive Advisor, or Customer Service Representative is a plus but not required

Compensation & Benefits

• Competitive pay and benefits
• Employee discounts on meals, merchandise, and more
• Career advancement opportunities within Kenly 95 Petro
• Supportive, team-oriented work environment
• Stable, full-time employment with a nationally recognized travel center

Why Kenly 95 Petro?

Kenly 95 Petro is one of the largest travel centers in the country, serving professional drivers and travelers 24/7. We pride ourselves on supporting employees, investing in growth, and delivering exceptional customer service every day. Join us and be part of a team that keeps America moving. Our Company is family-owned and operated since 1964! Kenly 95 is committed to providing a safe work environment. We require a pre-employment drug test and background check as well as random drug testing for employees. This is an on-site position and not remote. Iowa 80 is unable to sponsor a Visa.