Diesel Service Advisor — Evening Shift, Customer Champion

Kenly 95 Petro; Kenly (NC); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Employee discounts on meals

Career advancement opportunities

Team-oriented work environment

Stable, full-time employment

Job summary

Kenly 95 Petro Travel Center in Kenly, NC is seeking a Diesel Service Advisor / Service Writer for a fast-paced, high-volume shop. You will be the key link between customers and diesel technicians, ensuring clear communication and accurate documentation from start to finish.

Ideal candidates have strong customer service and problem-solving skills, with comfort using service management software. Prior experience in similar roles is a plus but not required; a positive, professional attitude is

Qualifications

• Strong customer service and communication skills.
• Organized, detail-oriented, able to juggle multiple priorities.
• Comfortable in a busy diesel service environment.
• Professional attitude with a strong work ethic.

Responsibilities

• Greet and assist customers, assess service needs.
• Document repair orders and service requests accurately.
• Coordinate repairs with technicians and track schedules.
• Provide timely updates on repair status, timelines and costs.
• Suggest additional services based on vehicle condition.
• Maintain detailed service records in management systems.
• Support shop workflow to maximize efficiency and satisfaction.
• Deliver high-quality service to build trust and repeat business.

Skills

Customer service

Communication

Multitasking

Problem solving

Computer skills

Tools

Service management software

Job description

Kenly 95 Petro Travel Center in Kenly, NC is seeking a Diesel Service Advisor / Service Writer for a fast-paced, high-volume shop. You will be the key link between customers and diesel technicians, ensuring clear communication and accurate documentation from start to finish.

Ideal candidates have strong customer service and problem-solving skills, with comfort using service management software. Prior experience in similar roles is a plus but not required; a positive, professional attitude is