Dialer Campaigns & Analytics Lead

Rocket Homes Real Estate LLC; Dallas (TX); On-site; USD 33,000 - 47,000; Full time

Job summary

Rocket Homes Real Estate LLC seeks a Dialer Operations Specialist to oversee outbound dialer campaigns, monitor performance, and analyze data to maximize contact rates. You will manage daily dialer campaigns, test changes, and provide feedback to optimize strategies across multiple call centers.

The role requires a high school diploma or GED, call center experience, and 1 year of SQL, with knowledge of Avaya or Genesys dialers.

Qualifications

• High school diploma or GED required; some college encouraged.
• One year Avaya Proactive Contact v4.0 or Genesys Dialer experience.
• Call center experience required; dialer experience preferred.
• 1 year SQL experience required; 1–2 years Access.
• SAS experience preferred.
• Bachelor’s degree preferred.

Responsibilities

• Develop/Create dialer calling strategies, campaigns, and filters; testing and verification.
• Review and analyze campaign results; adjust for maximum performance.
• Manage daily dialer campaigns to implement business strategies.
• Provide feedback on dialer changes to support contact rates and performance indicators.
• Assist in planning, maintenance, and monitoring of Avaya Dialer systems.
• Produce, analyze, and distribute efficiency/gap reports and insights.

Skills

Dialer experience

SQL

Access

SAS

Call center experience

Communication skills

Education

High school diploma or GED

Some college

Bachelor’s degree preferred

Tools

Avaya Proactive Contact 4.0

Genesys Dialer

SAS

Job description

Rocket Homes Real Estate LLC seeks a Dialer Operations Specialist to oversee outbound dialer campaigns, monitor performance, and analyze data to maximize contact rates. You will manage daily dialer campaigns, test changes, and provide feedback to optimize strategies across multiple call centers.

The role requires a high school diploma or GED, call center experience, and 1 year of SQL, with knowledge of Avaya or Genesys dialers.