Dialer Admin & Contact Center Strategist

Careerglobalhc; Plano (TX); On-site; USD 49,000 - 73,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

Immediate 401(k) matching and vesting

Vehicle purchase and lease discounts

Monthly vehicle allowances

Tuition reimbursement

Job summary

Hyundai Capital America in Plano, TX seeks a Contact Management Associate to support customer contact goals by administering the in-house dialer, configuring campaigns, and monitoring performance. The role emphasizes strategy for vendors, intraday workforce management, and cross-functional collaboration for a seamless customer experience.

The position requires 2–3 years of dialer administration in a contact center, an Associate Degree or equivalent, and strong Excel/WFM/data-analysis skills.

Qualifications

• 2-3 years of hands-on dialer administration experience in a contact center environment.
• 2-4 years of contact center, collections, customer service, or servicing operations experience.
• Associate Degree or equivalent combination of education and experience.
• Experience configuring and administering dialer platforms with reporting and performance monitoring.

Responsibilities

• Administer and configure dialing platform settings, campaigns, contact strategies, call routing, and dialing logic.
• Execute daily dialer strategies to achieve goals, maximize right-party contact rates, and improve agent productivity.
• Monitor intraday dialer performance and provide strategic direction to optimize results.
• Track real-time inbound/outbound contact center performance and support staffing decisions.

Skills

Dialer administration

Excel

WFM

Data analysis

Education

Associate Degree or equivalent

Tools

Genesys

Five9

Noble

Avaya

Job description

Hyundai Capital America in Plano, TX seeks a Contact Management Associate to support customer contact goals by administering the in-house dialer, configuring campaigns, and monitoring performance. The role emphasizes strategy for vendors, intraday workforce management, and cross-functional collaboration for a seamless customer experience.

The position requires 2–3 years of dialer administration in a contact center, an Associate Degree or equivalent, and strong Excel/WFM/data-analysis skills.