Dialer Campaigns Lead & Optimization Specialist

Fabergent; Phoenix (AZ); On-site; USD 65,000 - 85,000; Full time

Job summary

A leading contact center in Phoenix, Arizona, seeks a Dialer Operations Manager to facilitate efficient dialer usage and mentor staff. The role includes maximizing operational effectiveness through strategic dialing campaigns while ensuring compliance with standards. Candidates should have experience with dialing technology, strong communication skills, and analytical abilities. Familiarity with Avaya and Genesys is preferred. The position offers a collaborative environment with opportunities for improvement and innovation.

Qualifications

• Experience with dialer technology and lead campaign management for an outbound contact center.
• Understanding of communications technology, both hardware and software.
• Strong analytical, planning, and organizational skills.

Responsibilities

• Maximize use of Dialer functionality to support business objectives.
• Deploy pacing concepts and logic for efficient campaigns.
• Maintain knowledge articles of campaigns and best practices.

Skills

Dialer technology

Lead campaign management

Verbal and written communication

Analytical skills

Teamwork

Tools

Avaya

Genesys Outbound Dialing Platforms

Pearl Scripting

SQL

Linux Administration

Job description

A leading contact center in Phoenix, Arizona, seeks a Dialer Operations Manager to facilitate efficient dialer usage and mentor staff. The role includes maximizing operational effectiveness through strategic dialing campaigns while ensuring compliance with standards. Candidates should have experience with dialing technology, strong communication skills, and analytical abilities. Familiarity with Avaya and Genesys is preferred. The position offers a collaborative environment with opportunities for improvement and innovation.