Diagnostics Solutions Consultant

Zoetis; City of Rochester (NY); On-site; USD 67,000 - 97,000; Full time

Benefits offered by this job

Sales Incentive Bonus

Career development opportunities

Job summary

A leading diagnostics company is seeking a Diagnostics Solutions Consultant in Rochester, NY. This field-based role involves selling diagnostic instruments and services to customers, traveling extensively within the territory, and maintaining strong customer relationships. Candidates should have 4+ years of sales experience in healthcare and ideally hold an Associate's or Bachelor’s degree in a relevant field. The position offers a competitive salary range of $67,000 - $97,000 and is eligible for bonuses.

Qualifications

• Minimum of 4 years of sales experience in the medical or healthcare industry.
• Demonstrated skills in selling capital equipment.
• Valid driver's license with a clean driving record.

Responsibilities

• Develop and maintain understanding of diagnostic products.
• Travel to existing and prospective customers, targeting multiple opportunities daily.
• Document customer interactions in the online system.
• Provide ongoing customer support with technical concerns.

Skills

Technical sales capabilities

Customer relationship management

Presentation skills

Knowledge of veterinary terminology

Understanding of market trends

Education

Associate's degree or equivalent experience

Bachelor's degree preferred

Job description

Overview

The Diagnostics Solutions Consultant (DSC) is a field-based, customer-facing member of the sales team responsible for selling Zoetis diagnostic instruments, tests and related products and services within an assigned US sales territory. The DSC builds and maintains customer relationships to maximize retention, achieves budgeted sales quotas within targeted accounts, and updates the sales funnel and customer profile data in the system. The DSC collaborates with other Zoetis colleagues to support the diagnostics business. Travel within the territory is required (up to 60–70%). Fluent English is required.

Responsibilities

• Develop and maintain thorough understanding of diagnostic products and services.
• Travel to offices of existing and prospective customers, targeting 3-4 existing customers and 3-4 new business opportunities per day. Extensive driving and periodic overnight travel (approximately 4–8 nights per month, depending on territory).
• Document all customer and prospect interactions in the online system.
• Transport equipment to customer locations as needed.
• Lift, set up and demonstrate diagnostic solutions, equipment and features.
• Explain uses and benefits of diagnostic products and services; answer questions; communicate the value proposition.
• Secure purchase orders for diagnostic products and services.
• Provide ongoing customer support (in person, by phone or email) with product, technical or service concerns; conduct periodic courtesy calls; keep clients informed of new products and services; coordinate with sales, accounting and technical staff to address questions and needs.
• Work cooperatively with the Diagnostic Technical Specialists to ensure strong customer service and enhanced utilization.
• Generate new business and leads, including placing instruments in competitor accounts, academia and research settings; gather referrals from existing customers.
• Support billing and collection efforts.
• Ability to safely lift and move up to 60 lbs.

Education and Experience

• Minimum of 4 years of demonstrated sales experience, or relevant technical/clinical experience, preferably in the medical, scientific, or healthcare industry.
• Minimum of an Associate's degree (Bachelor's degree preferred); preferably with a science or business emphasis or equivalent experience.

Technical Skills and Competencies

• Exemplifies early adopter behaviors for rapid learning.
• Absorbs and applies technical information and demonstrates skilled technical sales capabilities.
• Capably grows technical knowledge through relationships, creative solutions, and enhances customer loyalty.
• Demonstrates expertise in veterinary terminology/science.
• Demonstrated skills selling capital equipment in physician and/or veterinary clinics.
• Skilled at making presentations (including financial presentations) at all levels; ability to transport, set up and demonstrate equipment quickly and effectively.
• Balances strategic and tactical business requirements.
• Strong understanding of current and future market trends, sales initiatives, and information affecting the business and organization.
• Knows the competition and their value messaging.
• Understands how strategies and tactics work in the marketplace.
• Demonstrated organizational, prioritization, and time management skills; ability to multi-task and work independently.
• Valid driver's license, clean driving record, and auto insurance.

Compensation

Base Pay Range: $67,000 - $97,000

This position is eligible for Sales Incentive Bonus compensation.