Senior Diagnostics Solutions Consultant

Zoetis; Tallahassee (FL); On-site; USD 90,000 - 180,000; Full time

Job summary

Zoetis in West Palm Beach, FL is seeking a Senior Diagnostics Solutions Consultant to drive sales of diagnostic instruments and services in a field-based role. You will build strong customer relationships, deliver equipment demonstrations, and manage opportunities through the funnel.

Travel up to 70% within the territory, with onboarding and training responsibilities for customers post-sale, and close collaboration with cross-functional teams to meet quotas and maximize value.

Qualifications

• Associate's degree required (Bachelor's degree preferred) or equivalent relevant experience.
• Minimum 8 years of demonstrated sales experience.
• Relevant technical/clinical experience (preferably in medical, scientific, healthcare, or veterinary settings).
• At least 1 year of experience working in a clinical setting preferred.
• Veterinary technology program degree and/or credentialed veterinary technician background preferred.

Responsibilities

• Sell diagnostic instruments, tests, and related services within an assigned territory; achieve budgeted sales quotas.
• Develop and maintain deep knowledge of diagnostic products and services, including competitive positioning and value messaging.
• Conduct daily customer-facing activity with existing accounts and new business opportunities; extensive driving and periodic overnight travel.
• Communicate product uses, benefits, and value proposition; deliver effective equipment demonstrations and presentations (including financial presentations as needed).
• Secure purchase orders and manage opportunities through the sales funnel.
• Lead post-sale onboarding to drive adoption and utilization, including installation support/validation and role-based customer training (initial and refresher) on applications, operations, and workflow best practices).
• Identify and document customer pain points; design and implement workflow improvements that enhance customer experience and reduce time-to-value.
• Provide responsive onsite and remote support, troubleshooting, and escalation coordination to resolve product/technical/service issues with accurate follow-through.
• Maintain disciplined CRM documentation for all customer interactions, including visit outcomes, action items, and customer satisfaction signals.
• Generate new business leads and referrals, including competitive placements and opportunities in academia/research settings.
• Collaborate cross-functionally (sales, accounting, technical support) to ensure customer needs are addressed in a timely manner.

Skills

Technical sales

Veterinary terminology

Presentation skills

CRM discipline

Analytical troubleshooting

Education

Associate's degree or equivalent

Bachelor's degree preferred

Job description

Position Location

West Palm Beach, FL

Role Description

The Senior Diagnostics Solutions Consultant (DSC) is a field-based, customer-facing member of the sales team accountable for selling diagnostic instruments, tests, and associated products and services within an assigned territory. The DSC is responsible for building and maintaining strong customer relationships to maximize retention, achieve sales goals, and ensure customers realize full value through effective implementation, training, and ongoing support. Anticipated travel within assigned territory as required (up to 70%).

Key Responsibilities

• Sell diagnostic instruments, tests, and related services within an assigned territory; achieve budgeted sales quotas.
• Develop and maintain deep knowledge of diagnostic products and services, including competitive positioning and value messaging.
• Conduct daily customer-facing activity with existing accounts and new business opportunities; extensive driving and periodic overnight travel.
• Communicate product uses, benefits, and value proposition; deliver effective equipment demonstrations and presentations (including financial presentations as needed).
• Secure purchase orders and manage opportunities through the sales funnel.
• Lead post-sale onboarding to drive adoption and utilization, including installation support/validation and role-based customer training (initial and refresher) on applications, operations, and workflow best practices.
• Identify and document customer pain points; design and implement workflow improvements that enhance customer experience and reduce time-to-value.
• Provide responsive onsite and remote support, troubleshooting, and escalation coordination to resolve product/technical/service issues with accurate follow-through.
• Maintain disciplined CRM documentation for all customer interactions, including visit outcomes, action items, and customer satisfaction signals.
• Generate new business leads and referrals, including competitive placements and opportunities in academia/research settings.
• Collaborate cross-functionally (sales, accounting, technical support) to ensure customer needs are addressed in a timely manner.

Education and Experience

• Associate's degree required (Bachelor's degree preferred) or equivalent relevant experience.
• Minimum 8 years of demonstrated sales experience.
• Relevant technical/clinical experience (preferably in medical, scientific, healthcare, or veterinary settings).
• At least 1 year of experience working in a clinical setting preferred.
• Veterinary technology program degree and/or credentialed veterinary technician background preferred.

Skills and Competencies

• Strong technical sales capability; rapid learning and ability to absorb and apply technical information.
• Demonstrated expertise with veterinary terminology/science and diagnostic instrumentation/workflows.
• Excellent presentation and training skills; able to communicate effectively with diverse audiences.
• Analytical mindset with strong troubleshooting and critical thinking skills.
• Highly organized with strong prioritization, time management, and CRM documentation discipline.
• Superb customer service; works independently, makes sound decisions, and follows through completely.
• Collaborative team approach with strong cross-functional partnership.

Physical Requirements

Ability to safely lift and move up to 60 lbs; transport, set up, and demonstrate equipment.

Travel and Schedule

• Anticipated travel within the assigned territory, including extensive driving and periodic overnight travel.
• Flexibility to accommodate customer schedules.
• Valid driver's license, clean driving record, and auto insurance.
• Must Speak fluent English.

Contract Type

Full time Regular Colleague

Equal Opportunity and Compliance

• Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification.
• Disabled individuals are given an equal opportunity to use our online application system.
• We offer reasonable accommodations as an alternative if requested by an individual with a disability.
• Please contact Zoetis Colleague Services at [e-mail] to request an accommodation.
• Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act.
• All applicants must possess or obtain authorization to work in the US for Zoetis.
• Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers.
• Individuals requiring sponsorship must disclose this fact.
• Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of "@zoetis.com".
• Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.