Customer Master Data Specialist

Zoetis; Philadelphia (Philadelphia County); On-site; USD 54,000 - 78,000; Full time

Job summary

Zoetis is seeking a Customer Master Data Specialist in the United States to establish and maintain customer records, manage licensing and tax data, and support order-to-cash processes. The role emphasizes accuracy, compliance with DEA/state licenses, and proactive data governance.

You will interact with customers via phone, email, and Salesforce, handle high-volume tasks, participate in audits, and drive process improvements.

Qualifications

• Minimum of 2 years' Customer Service experience.
• Proficient with Microsoft Office suite (Outlook, Excel, Word).
• Experience with Salesforce.com preferred.

Responsibilities

• Establish and maintain customer master data including licenses and registrations.
• Manage changes and deletions of accounts to ensure data quality.
• Respond to daily requests via phone, email, and Salesforce for customers.
• Coordinate testing with SAP enhancements and data validation for mass uploads.
• Support master data audits and create/maintain operational documentation.
• Collaborate on cross-functional projects involving direct and indirect customers.

Skills

Customer service

Microsoft Office

Salesforce.com

Communication

Problem-solving

Attention to detail

Tools

SAP

Salesforce.com

UAT testing

Job description

We are seeking a Customer Master Data Specialist with the following experience to perform the following duties.

Establishing and Maintaining Customer Master Data:

Responsible for establishing address codes for direct and indirect customers within the order to cash and reporting system per standard operating procedures.

Responsible for all ongoing maintenance (changes and deletions) of established accounts within order to cash per standard operating procedures, ensuring the accuracy and integrity of all customer information.

Maintain proactive role in investigating licensing and financial responsibility status of parties listed on existing customer accounts. Contact customers to update registration information as needed for state, DEA, and veterinary licenses.

Ensure financial information including but not limited to tax, tax exemption status, credit card and bank data is up to date and accurate on new and existing customer accounts.

Deliver first line customer support through phone, email & SalesForce.com, providing a personalized customer experience through easy, efficient, and enthusiastic interactions that allow our customers to accomplish their goals.

Manage multiple tasks simultaneously in a fast paced, high-volume environment, with minimal supervision and high attention to detail.

Provide superior customer service and remaining solution-driven with all customers.

Recommend, investigate, design, and implement new procedural solutions to improve any operational areas of focus.

Demonstrate Zoetis leader behaviors and act as a team player in support of all operational responsibilities.

• Primary contact for operational tasks including but not limited to responding to daily email requests, creating payment terms, licensing, and running SAP audits checks.
• Participate in meetings with ZTD to review pending enhancements to the

Assure schedule drugs order activities are in compliance with DEA regulations. Release DEA and conditionally licensed state hold orders once all guidelines have been met and documented.

Assist with all Master Data audits as needed.

Assist in creating and maintaining Operational Guides & Documentation to initiate procedures for all ECC and GTS requirements.

Document and communicate business process changes to stakeholders and vendors.

Assist in cross functional projects including integrations, acquisitions, and business transformation projects for both direct and indirect customers.

Customer Master Data tools:

Coordinate testing with ZTD for SAP enhancements, UAT for fixes, and data validation for mass uploads.

Education and Experience:

Minimum of 2 years' Customer Service experience.

Technical Skills:

Shift specifically 8:30-5, with ability to work between 8:30-7:00 EST.

Knowledge and experience with SAP order to cash system functionality preferred.

Audit support experience preferred.

Proficient in Microsoft Office suite (Outlook, Excel, Word).

Phone system and Internet applications expertise (SalesForce.com preferred).

Analytical and organizational skills, along with attention to detail and a high degree of accuracy.

Verbal and written communication skills ability to speak and present customer master specific information to a wide audience, established understanding of internal and external applications.

Problem-solving skills.

Possess a positive, outgoing, `Delight the Customer' attitude in all interactions.

Ability to work both in a team environment and independently.

The U.S. base salary range for this full-time position is $54,000 to $78,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the base pay target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

This position is also eligible for short-term incentive compensation.

In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families including healthcare and insurance benefits beginning on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation.

Visit zoetisbenefits.com to learn more.

About Zoetis

At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues' careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.

Notice:

Zoetis Recruiters will contact candidates via email from an address ending in @zoetis.com and may also initially connect with candidates through LinkedIn, including LinkedIn InMail. Zoetis does not use Gmail, Outlook, Yahoo, or other web-based/generic email domains to communicate about job opportunities, interviews, or offers of employment. If you receive a recruitment-related email message claiming to be from Zoetis that does not come from @zoetis.com, please treat it as suspicious. For your security, do not reply, click links, open attachments, share personal or financial information, or send money in response to unexpected or questionable recruitment communications.