Diagnostic Tools Technical Program Specialist

Allison Transmission; USA; Vor Ort; USD 110.000 - 140.000; Vollzeit

Benefits dieser Stelle

Medical plans with prescription

Employer HSA contribution

Dental & Vision Insurance

Paid Parental Leave

Short & Long-Term Disability

Other voluntary benefits including: •_

401K with generous Company match &1

Accrued Paid Time Off

12 Paid Holidays + 1 Floating Holiday

Wellness program

Tuition assistance program

Zusammenfassung

Allison Transmission is seeking a technical owner for its diagnostic and reprogramming tools. You will manage feature requests, validate and test changes, and maintain customer support for Allison products.

The role involves integrating customer feedback, competitive data, and market requirements to guide tool development. You will lead cross-functional teams and present trainings when new features are released, ensuring documentation stays current.

Qualifikationen

• Bachelor's degree in Electrical or Mechanical Engineering required.
• Experience with vehicle communication protocols (CAN, J1939, and/or UDS) and heavy-duty vehicle diagnostics is essential.
• Ability to own and deliver diagnostic program success with accountability.

Aufgaben

• Serve as primary technical owner of Allison’s diagnostic and reprogramming tools; manage feature requests, validation, testing, and backlog.
• Incorporate Voice of the Customer and market data to develop successful digital tools.
• Lead weekly cross-functional meetings to address tool issues and plans to resolve them.

Kenntnisse

CAN/J1939/UDS protocols

Vehicle diagnostics

Cross-functional communication

Ausbildung

Bachelors Degree in Electrical or Mechanical Engineering

Tools

Allison diagnostic tools

Jobbeschreibung

JOIN THE TEAM THAT’S POWERING PROGRESS

Building cities. Driving commerce. Fueling Progress. For over 100 years, Allison has powered the vehicles and technology that move our world forward. What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide. In both the Allison Transmission and Allison Off-Highway Drive and Motion Systems business units, our team strives to Improve the Way the World Works.

Benefits

• Choice of medical plans with prescription coverage
• Employer HSA contribution
• Dental & Vision Insurance
• Paid Parental Leave
• Short & Long-Term Disability
• Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance
• 401K with generous Company match & contribution
• Accrued Paid Time Off
• 12 Paid Holidays + 1 Floating Holiday
• Robust employee wellness program
• Tuition assistance program

Job Description

Key Responsibilities

• Act as primary technical owner of Allison’s Diagnostic and reprogramming tools – submitting detailed Change Requests for new features that are requested, conducting validation and testing, managing prioritized backlog of development efforts, and acting as the primary source of customer support within Allison.
• Integrating Voice of the Customer, competitive data, Critical Market and Customer Requirements to develop successful Digital Tools.
• Lead weekly Cross-Functional Team meetings to solicit feedback on tools-related issues and develop/own plans to resolve them.
• Represent Aftermarket and Service Engineering on cross-functional teams governing software updates, such as the Controls Systems Team, Controls Current Product Improvement Team, and OEM Service Tool Integration Team.
• Present trainings to users and internal stakeholders when new features are added into the Diagnostic tools.
• Author Technical Publications corresponding to tools releases, keep training content current, and maintain the Allison DOC User Manual stored on the Allison HUB.
• Other duties as assigned.

Qualifications

Required

• Bachelors Degree in Electrical or Mechanical Engineering (MBA is a plus)
• Experience with vehicle communication protocols (CAN, J1939, and/or UDS) and heavy-duty vehicle applications and diagnostics
• Takes ownership and accountability for success of Diagnostic program.
• Self-motivated, able to define objectives, set priorities, and deliver results.
• Effectively and clearly communicate with global and cross-functional teams, in both written and verbal means.

Preferred

• Strong service channel focus.
• Project / Program management experience for related products.
• High level of interpersonal skills to work effectively with others.
• Demonstrated ability to achieve results.
• Ability to own, execute, and manage multiple tasks.
• 5+ years of experience in related field.

Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status.

If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information, please contact us at [e-mail].

Allison Transmission is the world’s largest manufacturer of commercial-duty automatic transmissions and hybrid propulsion systems. Our products are specified by more than 300 of the world’s leading vehicle manufacturers and are used in a range of market sectors—from bus, refuse and emergency to construction, distribution and defense. Allison was founded in 1915 in Indianapolis, Indiana, where the company’s global headquarters is still located. We have approximately 1,400 dealer and distributor locations, employ more than 2,700 people around the world and our international presence spans more than 80 countries.