Diabetes Care Coordinator – Hybrid Remote

gemcorehealth; Round Rock (TX); Hybrid; USD 42,000 - 58,000; Full time

Benefits offered by this job

Employer paid vacation

Medical/dental/vision

Life insurance

Disability insurance

401K retirement plan

Quarterly commission

Job summary

GEMCORE’s Edwards Health Care Services division is seeking a highly motivated Diabetes Care Advisor to join our hybrid Round Rock team. You will serve as the main point of contact for patients, coordinating care with physicians, insurers, and suppliers, ensuring excellent service from start to finish.

The role blends patient outreach with orders management for insulin pumps and CGMs, requires strong communication, insurance knowledge, and the ability to build lasting relationships.

Qualifications

• Minimum of 1-2 years’ experience in a consumer service organization or healthcare environment.
• Excellent telephone and communication skills with a desire to communicate with patients and providers.
• Knowledge of insurance deductibles and co-payments is a plus.

Responsibilities

• Treat both new and existing customers like a family member.
• Cultivate new leads through prospecting physicians, diabetes educators, hospitals, clinics, manufacturer representatives and community partners.
• Develop and maintain a positive relationship with each patient, physician and/or educator by direct communications throughout the insulin pump and CGM order process.
• Formulate new relationships with manufacturers, vendors, payers, doctors, patients concurrent with business development.
• Process daily, weekly and monthly status reports per “tracker guidelines” for manufacturer and management review.
• Exercise discretion and judgement in obtaining prior authorization/pre-certification/pre-determination and Certificates of Medical Necessity per insurance requirements to determine shipment and billing.

Skills

Communication skills

Healthcare experience

Customer service

Insurance knowledge

Education

High School Diploma or GED

Job description

GEMCORE’s Edwards Health Care Services division is seeking a highly motivated Diabetes Care Advisor to join our hybrid Round Rock team. You will serve as the main point of contact for patients, coordinating care with physicians, insurers, and suppliers, ensuring excellent service from start to finish.

The role blends patient outreach with orders management for insulin pumps and CGMs, requires strong communication, insurance knowledge, and the ability to build lasting relationships.