Diabetes Care Advisor - Concierge/Non-Clinical - Onsite/Hybrid

GEMCORE Health; Round Rock (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid remote

Vacation

Healthcare (medical/dental/vision)

Life insurance

Disability insurance

401K Retirement Savings Plan

Training and development

Commission opportunities

Job summary

GEMCORE Health is seeking a Diabetes Care Advisor to serve as the primary contact for patients and coordinate care with physicians, insurers, and suppliers for insulin pump and CGM orders. The role emphasizes excellent customer service and clear communication across channels.

You will build relationships with clinicians, educators, and partners while navigating pre-certifications and insurance requirements. Hybrid remote role based in Round Rock, TX with standard business hours.

Qualifications

• Strong verbal and written communication with patients, insurers, and physicians.
• 1–2 years in a consumer service or healthcare environment.
• Ability to work in a hybrid remote setting with occasional travel as needed.

Responsibilities

• Serve as the main point of contact for patients, coordinating health care professionals, insurance benefits, insulin pump and CGM orders with physician offices.
• Communicate via phone and email to ensure excellent customer service throughout the process.
• Cultivate relationships with physicians, diabetes educators, hospitals, clinics, and manufacturers.

Skills

Excellent telephone communication

Customer service experience

Insurance knowledge

Education

High School Diploma or GED

Job description

GEMCORE’s continued success has earned us national recognition with Inc. Magazine’s list of America’s Fastest-Growing Companies and with the Cleveland Plain Dealer as a Top Workplace seven years running! We are looking for qualified candidates who share our enthusiasm and drive for winning and want to be part of our caring culture!

Are you looking to begin or further your career in the medical supply industry where you are able to contribute to the success of the business, and build lasting relationships? All while allowing for personal time every evening, weekend, and holiday? Edwards Health Care Services (EHCS), a division of GEMCORE is a well-established and growing national direct-to home medical supply provider. We are seeking a highly motivated Diabetes Care Advisor to join our high energy team. The Diabetes Care Advisor’s primary role is to serve as the main point of contact for each patient and coordinate their health care professional, insurance benefits insulin pump and continuous glucose (CGM) orders with physician offices and insurances, ensuring excellent customer service throughout entire from start to finish. This role will effectively communicate via telephone and email with customers and patients; an outgoing personality and eye for detail is vital.

• This is a hybrid remote position. The office is located in Round Rock, TX
• This is a full-time, non-exempt position.
• Schedule is 8:15am - 5:00pm, Monday through Friday.
• Employer paid vacation.
• Benefits available included medical/dental/vision, life, short and long-term disability insurances, and 401K Retirement Savings Plan.
• Ongoing training and development.
• Opportunity to earn a quarterly commission if goals are met.

Key Responsibilities

• Treat both new and existing customers like a family member.
• Cultivate new leads through the prospecting of physicians, diabetes educators, hospitals, clinics, manufacturer representatives and community partners.
• Develop and maintain a positive relationship with each patient, physician and/or educator by direct communications throughout the insulin pump and continuous glucose monitoring order process.
• Formulate new relationships with manufacturers, vendors, payers, doctors, patients concurrent with business development.
• Process daily, weekly and monthly status reports per “tracker guidelines” for manufacturer and management review.
• The exercise of discretion and judgement in obtaining prior authorization/pre-certification/pre-determination and Certificates of Medical Necessity per insurance requirements to determine shipment and billing.

Core Competencies

• Excellent telephone and communication skills with a desire to communicate with patients, insurance companies, manufacturer reps, and physician offices on an ongoing basis.
• Insurance background and/or medical experience, knowledge of deductibles and co-payments, a plus
• Minimum of 1-2 years’ experience in a consumer service organization or healthcare environment.
• Minimal travel required

Education/Experience

• High School Diploma or GED Equivalent