DHS Lobby Customer Service - Administrative Support Assistant

denver; Denver (CO); On-site; USD 31,000 - 47,000; Full time

Benefits offered by this job

Pension

457B retirement plan

PTO 140 hours + holidays

Medical, dental and vision insurance

Job summary

Denver Human Services (DHS) is hiring Lobby Customer Service Representatives for the Family and Adult Assistance Division. You will provide professional and respectful customer service at the lobby window, assist clients with applications for food, cash, and medical benefits, and perform data entry tasks.

This on-site role requires a high school diploma or GED and at least three years of administrative support experience.

Qualifications

• High school diploma or GED, HiSET or TASC certificate.
• Three (3) years of full performance office support/clerical work.
• Education/Experience equivalency may substitute for the minimum.

Responsibilities

• Provide professional and respectful customer service at the lobby window.
• Gain general knowledge to answer questions and guide clients.
• Complete accurate data entry for food, cash, and medical benefits.
• Issue electronic benefit cards (EBT) or handle destruction as assigned.

Skills

Bilingual

Solution oriented

Customer service mindset

Fast-paced work style

Communication skills

Education

High school diploma or GED

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

About Our Job

DHS Lobby Customer Service - Administrative Support Assistant

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers competitive pay commensurate with education and experience. New hires are typically brought into the organization between $22.53 and $28.17. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location & Schedule

In this position, you can expect to work on site at the Richard T. Castro Human Services Center located at 1200 Federal Blvd, Denver, CO 80204.

Who We Are & What You'll Do

At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, at-risk adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well‑being.

About our Assistance Programs

The dedicated staff at Denver Human Services (DHS) are here to listen and advise, helping people apply for public assistance programs. We can provide information about food assistance and financial assistance, as well as help for veterans and those who need long term care. DHS provides a range of other services, including help with transitional housing, medical assistance, and heating costs.

Job Description

Denver Human Services is seeking dynamic Lobby Customer Service Representatives for the Family and Adult Assistance Division.

Specifically, in this role you will:

• Provide professional and respectful customer service when working with internal and external customers
• Gain general knowledge to provide responses to customer questions at the lobby window
• Complete accurate data entry of new applications for food, cash, and medical benefits
• Issue electronic benefit cards (EBT) or may be assigned to perform (EBT) destruction
• Note: This position is NOT a clerical position. It is a HIGH VOLUME customer service position

What You'll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

• Bilingual skills and is and able read, write, and speak proficiently (strongly preferred, but not required)
• A proven ability to make a difference through engaging customers with a solution-oriented approach
• Have a passion for working in community and exhibit a strong desire to work with vulnerable, at-risk populations
• Proven success in working in a fast-paced environment, adhering to quick turnaround times, and executing accurate follow up and follow through
• Strong Microsoft Office skills (Outlook, Word, Excel)

Required Minimum Qualifications

Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate

Experience Requirement: Three (3) years of full performance office support/clerical work (type and level of an Administrative Support Assistant III)

Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement

Licensure & Certification: None

Position Type

Unlimited

Position Salary Range

$22.53 - $33.80

Target Pay

Though the full range is listed, our expected hiring range is between $22.53 and $28.17.

Agency

Denver Human Services

Redeployment during Citywide Emergencies

City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.

Equal Employment Opportunity

The City and County of Denver provides equal employment opportunities to all empl