Lobby Customer Service & Benefits Data Entry

denver; Denver (CO); On-site; USD 31,000 - 47,000; Full time

Benefits offered by this job

Pension

457B retirement plan

PTO 140 hours + holidays

Medical, dental and vision insurance

Job summary

Denver Human Services (DHS) is hiring Lobby Customer Service Representatives for the Family and Adult Assistance Division. You will provide professional and respectful customer service at the lobby window, assist clients with applications for food, cash, and medical benefits, and perform data entry tasks.

This on-site role requires a high school diploma or GED and at least three years of administrative support experience.

Qualifications

• High school diploma or GED, HiSET or TASC certificate.
• Three (3) years of full performance office support/clerical work.
• Education/Experience equivalency may substitute for the minimum.

Responsibilities

• Provide professional and respectful customer service at the lobby window.
• Gain general knowledge to answer questions and guide clients.
• Complete accurate data entry for food, cash, and medical benefits.
• Issue electronic benefit cards (EBT) or handle destruction as assigned.

Skills

Bilingual

Solution oriented

Customer service mindset

Fast-paced work style

Communication skills

Education

High school diploma or GED

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Denver Human Services (DHS) is hiring Lobby Customer Service Representatives for the Family and Adult Assistance Division. You will provide professional and respectful customer service at the lobby window, assist clients with applications for food, cash, and medical benefits, and perform data entry tasks.

This on-site role requires a high school diploma or GED and at least three years of administrative support experience.